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Penrith
Izzy Sharpe

Izzy Sharpe

Junior User Researcher

Customer Service / Support

Penrith, Eden District, Cumbria

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About Izzy Sharpe:

I am an Operations Team Lead at a fin-tech scale-up, looking for a career change! 

Experience

Marshmallow Insurance

Retention Team Lead (Oct 2023 - present)

  • Managing 15 team members from entry-level roles to junior management across Budapest and London.
  • 'Breaking barriers' ambassador, supporting refugee clients to gain understanding and skills in the UK job market

Retention Team Coach (Dec 2021- Oct 2023)

  • Driving well-being and performance within the Operations team
  • Mental Health First Aider and active in the Diversity & Inclusion Working Group.

Customer Operations Specialist (May 2021 - Dec 2021)

  • Accessibility and vulnerable customers team expert.

Customer Operations Executive (Oct 2020-May 2021)

  • Responding to customer queries via live chat, email & phone calls.

 

Institute of Neuroscience, Newcastle

Research Assistant (Sept 2017-Dec 2018)

  • Sample analysis of the bio-marker doublecortin (DCX) to measure neurogenesis, by counting and categorising cells on a light microscope using oil.
  • Conducted statistical analyses of results in SPSS and Excel.
  • Trained PhD students in the use of Optical Fractionator Workflow.
  • Writing research paper
  • Successfully mentored students entering placements the following year.

Education

  • Heartwood College, Advanced Diploma in Counselling, NCPS Accredited
  • Newcastle University, Psychology Bsc with Placement Year, first class honours

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