Jacob Blackmore

I am a reliable and adaptable individual with experience in customer-facing and service roles. My background in hospitality and volunteering demonstrates my ability to work collaboratively, maintain organisation, and provide clear guidance. I am currently seeking an opportunity to contribute my skills and continue developing professionally.

EMPLOYMENT AND VOLUNTEERING HISTORY

2025 - 2025 GWAELOD-Y-GARTH INN  FRONT OF HOUSE STAFF

• Greeting and welcoming guests warmly, ensuring a positive first impression.
• Delivering excellent customer service and responding to guest needs.
• Taking and processing orders accurately, maintaining efficiency during peak times.
• Serving food and beverages promptly while upholding quality standards.
• Maintaining cleanliness across dining and bar areas to meet hygiene requirements.
• Handling cash and card transactions securely, operating till systems with accuracy.
• Resolving customer queries and complaints professionally, ensuring repeat business.
• Coordinating with kitchen staff to ensure smooth service flow.

2018 - 2018 CARDIFF COUNCIL  CUSTOMER SERVICE ADVISER

• Assisting residents with administrative tasks, ensuring accuracy and confidentiality.
• Helping customers apply for bus passes and other local services efficiently.
• Providing clear guidance on council procedures and eligibility requirements.
• Assisting customers with scanning documents and uploading files securely.
• Directing customers to the correct department or service for their needs.
• Collaborating with team members to deliver consistent customer service.
• Promoting inclusivity and accessibility by assisting vulnerable residents. 

2019 - ONGOING PARK RUN MARSHAL

• Welcoming participants and providing clear directions along the course.
• Ensuring safety by monitoring designated areas and reporting any incidents promptly.
• Encouraging runners and walkers to maintain motivation throughout the event.
• Assisting with event setup and pack-down to ensure smooth operations.
• Communicating effectively with the event team to coordinate responsibilities.
• Supporting inclusivity by aiding participants of all abilities.

EDUCATION AND TRAINING

2021 - 2023 CARDIFF METROPOLITAN UNIVERSITY

• Healthcarescience BSc.  Grade average: 73%

2016 - 2021 BRYN CELYNNOG COMPREHENSIVE SCHOOL

• A Levels: English Literature (B), Biology (B), Welsh Baccalaureate (A).
• GCSE: English Language (A), Chemistry (A), Mathematics (B), ICT (A), Physics (A), Biology (A), Geography (A), Welsh Baccalaureate (B), Welsh Second language (B).