Jacob El Helou

A smart, studious and enthusiastic student who enjoys using their creative skills through music, art and words, as I often partake in producing music, illustrating, graphic design and poetry.

A focused, organised and efficient person whose determined approach has resulted in the production of many successful projects, enjoying the full working cycle from the brainstorming of ideas, to their development and further on, the finished product. 

I have gained knowledge from studying IT at college and learning it as a hobby, it’s an interesting area I would like to pursue and can contribute to, with my eagerness to learn, knowledge and enthusiasm. 
 

Customer Assistant

Vue Cinemas, London, London

• Served as a point of contact for customers and worked to resolve various issues.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Stocked merchandise each week, clearly labeling items, arranging according to size or color and preparing attractive displays.
• Listened to customers actively to assess issues and provide accurate information. Answered questions about store policies and concerns to support positive customer experiences.
• Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
• Kept the bathrooms, screens, lobby and kitchen areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
• Listened to customer needs and desires to identify and recommend optimal products.
• Educated customers on promotions to enhance sales.
• Monitored customers for signs of security concerns and escalated issues to management.
• Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Helped customers complete purchases, locate items and join programs to promote loyalty, satisfaction and sales numbers.
• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.

West London College -  Hammersmith & Fulham Campus

(September 2018 – March 2019)

• Certificate in Level 2 IT with Game Development 

Holly Hall Academy

(April 2016 – July 2017)

• 5 GCSEs, grade A-C, including Maths and English