Jacqueline Oludimu

A Results-oriented and highly motivated lady who is passionate about young people and their families, ensuring their wellness, safety and constantly inspired to be in circles or systems of shared passion and vision of helping the next generation.  

A life coach, relationship & marriage counsellor, Youth mentor and teacher who understands the importance of early intervention, safeguarding and monitoring.

A trained marketing professional with excellent communication skills, analytical and problem-solving skills.

An author of self-development books found on amazon for youths, singlesand couples.

Currently seeking to grow a career in social work and improving the wellbeing/family life of many and impacting our society.

The Role is significantly a mentoring and support role for young people from age 11-25 as they face significant life changes. Providing relationship coaching services to young people on identity, self-esteem, boundaries, safe & healthy relationships , emotional intelligence, success in school, sibling rivalry, use of social media etc.

Responsibilities

• Mentoring & coaching young people

• Safeguarding & prevention support

• Organise and run community programmes

• Promote mentoring programmes, bootcamps and life skill classes.

• Monitor for desired and continuous improvement

Achievements

• Mentored and graduated over 100 youths

• Helped many retrace their steps and live purposefully

• Engaging youths virtually across the world

• Organised and ran over 3 virtual teen-girls bootcamp.

Responsibilities

• Provide Pre-marriage coaching and counselling to new couples

• Help existing married couples strengthen their marriage

• Work with struggling couples to restore their marriage

• Conduct marriage seminars and conferences to inform many

Achievements

• Successfully helped over 35 couples start their marriage strong.

• Coached at least 30 couples directly and strengthened their union and marital experience

• 15 marriages restored and sustained in bliss.

• Convened and spoken at 8 annual marriage conference with over 6000 people in attendance.

• Spoken at various platforms, churches on relationship & marriage topics

Responsibilities

• Teach Christian values to youths

• Facilitate conversations about a range of challenging and relevant life questions

• Support them and be a safe space for them

• Maintain supervision and raise safeguarding issues

Responsibilities

• Provide & organise marriage strengthening programmes for couples in church.

• Facilitate conversations and provide counsel on challenging issues couples face.

• Plan & successfully run couples’ events / seminars.

• Lead, nurture and grow the marriage team.

• Liaise with the church leadership & raise safeguarding issues.

Complaints Handler – CDD & Financial Health – Debt Management (Remote Based)

Natwest Group : Leading Banking and financial services group in the UK. Aug 2022 - Current

The role focuses on taking ownership of complaints and ensuring fair outcomes for customers, ensuring compliance, and keeping customers happy.

Responsibilities

• Investigating and resolving customer Bounce Back Loan / Overdraft / Other lending complaints daily

• Successfully providing fair outcomes to customers whilst ensuring bank process is adhered.

• Positively managing corporate customer’s objections and experience

• Compose Personalised Final response letters.

• Review Debt management records and

• Follow and check processes are in line with policies and regulatory guidelines.

• Constructively feeding back errors and better practices to appropriate teams

• Proactively engaging with other areas of the business to promptly resolve issues.

• Digital marketing

• Email marketing

• Marketing strategy

• Content creation & strategy

• Brand messaging

• Good use of CRM dynamics

Soft Skills

• Effective communication skills

• Excellent stakeholder management

• Exceptional problem solver

• People management

• Attention to detail

• Counselling Skills

• Coaching skills

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Author of 6 published books on Amazon

• Move On – Get Over your Ex

• Marriage On Purpose

• Grace Junkie

• Get Positioned

• 18 Dating Webs

• Friendships- Wisdom for Youths

Prince 2 Project Management Foundation Certificate, 2008

APMG, UK

B.A. English  

2005 - University of Lagos

Associate Member,

Chartered Institute of Marketing

CIM – CPD

Certificate in Relationship / marriage coaching

Basic Life Coach Certification

Certificate in Marriage Mentoring

Counselling Skills Level 2

Certified Pre-marriage Facilitator

IDAS Domestic Abuse Awareness Training

Attended Safe Guarding Trainings for young people