Jakelliny Martins de sousa

A versatile, organized, and hardworking professional with strong interpersonal and administrative skills. Adept at managing multiple tasks in fast-paced environments, ensuring efficiency, accuracy, and professionalism. Skilled in contract support, team coordination, procurement, and customer service. Fluent in Portuguese, Spanish, and English.

EXPERIENCE

Contract Support | BES Services / Bloomberg

May 2023 – Present

• Coordinate with subcontractors to organize permits and security badges for building works.
• Raise purchase orders (POs) and ensure timely processing for project requirements.
• Participate in interviews for new staff and assist in onboarding.
• Review and maintain written and computer files, conducting data entry.
• Assist in administrative functions, including budget management, personnel coordination, and meetings.
• Conduct fiscal reviews, surveys, and collect data on administrative matters.
• Prepare and manage confidential documents and reports.
• Maintain meeting minutes and schedule meetings, conferences, and weekend handovers.
• Manage purchasing, equipment inventory, and facility coordination.
• Ensure compliance with health & safety regulations and site access protocols.
• Respond to internal and external inquiries, ensuring excellent customer service.

Organize and oversee subcontractor documentation and communication.

(Maternity Leave) Aug 2022 – May 2023

Helpdesk Admin (Maternity Cover) | BGIS / Bloomberg

Oct 2021 – Aug 2022

• Managed daily inquiries from BGIS teams and multiple clients.
• Responsible for the client-facing helpdesk, ensuring prompt response and resolution.
• Produced reports for BGIS and the client.
• Raised work orders, purchase orders, and coordinated subcontractor call-outs.
• Ensured client documentation and records were up to date.
• Processed task sheets, logged holiday/sickness for team engineers.
• Provided administrative support, including filing, archiving, and scheduling.
• Ensured compliance with health & safety regulations.

Site Assistant Manager | Principle Cleaning Services

Feb 2020 – Oct 2021

• Liaised with clients and built strong relationships.
• Managed cleaning staff, supervisors, and periodic teams.
• Ensured compliance with industry and health & safety standards.
• Controlled contract finances and ensured budget adherence.
• Produced reports and handled recruitment and staff training.

Cleaner / Supervisor | Principle Cleaning Services

Mar 2018 – Jan 2020

• Monitored and ensured quality cleaning standards.
• Managed holiday and absence cover for staff.
• Conducted equipment safety checks and updated COSHH & RAMS books.

Receptionist & Nursery Teacher | Easy-Institute Fluency (Brazil)

Nov 2017 – Feb 2018

• Provided administrative support, including document management.
• Greeted and assisted customers and visitors.
• Screened and verified visitors for security.
• Developed and implemented lesson plans for young learners.
  
  
  SKILLS
• Strong interpersonal and communication skills.
• Experience with Maximo System, E-permits,MCIM,Bloomberg and Vicinitee.
• Proficiency in Microsoft Excel, PowerPoint, Word & Google Docs.
• Strong customer focus and ability to work under pressure.
• Attention to detail, discretion, and ability to multitask.
• Excellent problem-solving and organizational skills.

EDUCATION

• Postgraduate in Psychopedagogy (Children Psychology) – Centro Universitário Montes Belos, Brazil (2016-2018)
• Postgraduate in Teaching in Higher Education – Centro Universitário Montes Belos, Brazil (2016-2018)
• Bachelor of Pedagogy – São Luiz de Montes Belos, Brazil (2014-2017)