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Jamie Davies

Jamie Davies

Customers service

Telecommunications

Blackwood, Caerphilly

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About Jamie Davies:

Self-motivated, enthusiastic and energetic customer service agent with a successful record in customer service and sales and the ability to enthuse others in the staff team.  Able to deal with a large number of customers daily whilst maintaining customer service standards and reaching individual and team targets.  Able to address customer dissatisfaction, ensuring customers remain loyal to the company.  

Experience

I have been in customer service for over 10 years face to face, telephone or by email. I am very confident in given the best customer experience 

Education

Cardiff council support officer for Ukraine refugees 

 

  • Contacting Ukrainian citizens by phone or email who are affected by war. 
  • Receiving inbound calls from the general public in welsh and English language
  • Accessing language line, using translation services while making three way calls
  • Communicating via email and proactively responding to complex cases 
  • Confidently using all Microsoft systems to update citizens details
  • Working towards targets to ensure all deadlines are completed on a daily basis 
  • Listen and understanding while showing empathy and support to the needs of their case
  • Attending team meetings and certified training session 
  • Dealing with complex cases where citizens show emotion regarding lost or deceased family members.

 

 

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