Jason Hawley

Training

• Managed up to 20 training staff across the UK.
• Experienced in 1-2-1; 1-2-many; Super user; Train the trainer; Classroom/Lecture theatre rooms; Full training life cycles using Instructional training models such as ADDIE; Blended learning options with Microsoft Teams and MS Forms Tools; Zoom Tools; Bite sized video tutorials using Camtasia, Adobe Captivate and/or Articulate 360; MS Dynamics 365 CRM bespoke application.
• Planning and scheduling training activities.
• Produced many forms of workflow and supporting documentation including Training/resource planning and reporting schedules; TNA's; Standard operating procedures (SOP's); PowerPoint presentations; Training plans; Training manuals; Quick reference guides.

Project and Change

• Managed up to 7 technical and support staff. 
• Hardware rollout and software implementation including asset and facilities management.
• GAP Analysis/Information Gathering.
• SDLC (System Development Life Cycle).
• Issue and risk management; Problem resolution.
• Produced, developed and managed documentation including Business Case & PID's; Project plans: Highlight reports; Standard Operating Procedures (SOP's); RAG reports/dashboards; RAID logs; Asset management; Budget plans; Process maps; GAP/Needs Analysis and Information gathering.
• Budget Control, Purchasing & Suppliers.
• Managing internal/external contractor teams.
• Change control/management; Review/assessment of all RFC and Enhancements documentation.
• Organising and chairing weekly Change Advisory Board (CAB) meetings.
• Developing and streamlining change management administration and reporting systems for optimal data management and resourcing

Other

• Support desk management for team of 6 Analysts and 1 Developer.
• Software configuration and support using ITIL, Prince2 and Scrum methodologies.
• User Acceptance Testing.

Key Software Systems

• Microsoft product range including CRM Dynamics 365, Teams, Word, Excel, PowerPoint, Planner, OneNote, Forms, Project and more.
• Camtasia, Adobe Captivate and a little Articulate 360.
• Atlassian Products – JIRA/Trello/Confluence (Knowledge Based).
• Clearquest & Remedy Helpdesk software.
• Other bespoke specialist software relevant to industries worked i.e. Patient management system or student record system.

EXPERIENCE NOTE – In depth career experience is available on request or via my LinkedIn profile:

https://www.linkedin.com/in/jason-hawley-54a41722/