Jawad Zafar

Results-driven Sales and Account Management professional with over 10 years’ experience building client relationships, managing key accounts, and exceeding sales targets. Skilled in developing new business opportunities, negotiating contracts, and delivering tailored solutions that drive revenue growth and customer loyalty. Recognised for a consultative approach, attention to detail, and a strong commitment to achieving results.

Dedicated Customer Service and Account Management professional with over 10 years’ experience delivering exceptional client support, handling complex customer needs, and ensuring long-term satisfaction. Skilled in onboarding, retention, and CRM management, with a proven ability to resolve issues efficiently while maintaining professionalism and trust. Recognised for clear communication, teamwork, and a passion for creating positive customer experiences.

Completed a Level 3 Diploma in Computing with Arden University (2024) and a Level 2 Diploma in IT, providing a solid foundation in digital systems, data handling, and problem-solving. Currently pursuing the CompTIA Security+ certification (expected completion 2025) to further enhance my technical knowledge and professional development.