Jemma Wood

I am looking for a full time job working in a office based role. Ideally I would like to work in a reception or as admin assistant.

July 2021 to September 2022 Administration Assistant / Receptionist – NHS Mental Health Clinic Southend-on-Sea Government Kickstart role 6 month contract with Essex Partnership University NHS Foundation Trust August 2021 to January 2022 I successfully completed the six month contract on the Kickstart Scheme which lead to me being offered the position at the NHS Clinic as Admin Assistant/ Receptionist on a bank staff contract. 

- First point of contact for patients and friends and family of the patients. 

- Booking in patients for appointments, checking appointment/patient details on the internal Q-Flow system, advising doctors of patients’ arrival and generally putting patients at ease. 

- Dealing with ad hoc sometimes difficult patient walk-ins. Finding patient’s details on the internal Mobius system and liaising with appropriate team members as necessary to assist the patient.

 - Answering telephone calls, dealing with patients enquiries, some requiring liaising with the appropriate medical team members

 - At all times dealing with patients appropriately with understanding given their circumstances and maintaining confidentiality and empathy.

 - General admin work including printing and scanning of confidential patient and clinic records, passing to the medical teams secretaries and pharmacy as required, plus booking rooms for internal meetings. Distributing daily incoming mail to staff members. 

- The role further developed my communication, interpersonal and team working skills plus my self-confidence, as well as my ability to adapt to using new systems.

Shoeburyness High School 2012 - 2017

 7 GCSEs, BTEC in Business (Level 2 Merit) and BTEC in Sport (Level 2 Merit), OCR Level 1/2 Cambridge National Certificate in Health and Social Care (Merit).