Jennifer Ajufo

EDUCATION & QUALIFICATIONS
Anglia Ruskin University - BSc Business and Health Care management 2021
ongoing
UK Public college - Diploma Business Analysis 2015
UK Public college - Diploma Business Analysis 2015
UK Public college - Graduate Certificate Project management 2015
BTEC Level 2 Door Supervision
SSCE Maths and English
LL Level Certificate Securing Employment
ETCAL Level 1 Certificate of introduction to construction
CIEH Level 2 Food safety and hygiene
Level2 Award in food safety for catering
CSCS Card level 2 Working in schools and colleges.
ETCAL Level 1Health and Safety in Constructio

PROFILE
Highly experienced and diligent Entry level Business analyst trained and experienced in
Document control, customer support, project and administration . Able to review and
analyse key business metrics to devise plans for improvement, then communicates these
findings and plans to key stakeholders in the business.
KEY SKILLS
Strong Document control and management skill using various DMS i.e., Asite, Econet,
viewpoint,4project. MS Office, A-connect, Conject,
Strong stakeholder engagement and management
Excellence project support ,Diary and administration
Able to establish collaborative customer relationships in a fast-paced environment.
Excellent attitude and the able to interact with lots of different people.
Excellent Professional communicator both telephone/ emails/ social media/ post
Customer Service experience World host customer service skill
Experience of working in a target driven environment to a high standard.
PC skills, and the ability to navigate multiple systems competently, with ease.
A good consistent typing speed
Take ownership of situations with positivity, resilience, and a dedicated approach to
providing service excellence.
Able to work within a fast paced, engaging environment.

Teleperformance - SLC / NHS 119 2020 till date
Liaise with Inbound call Customer Service calls from customers by following set questions on
my PC, i will talk customer through a step by step process to determine the options available
to them.
Proactively helping people taking ownership of each contact and able to problem solve in
order to resolve customer queries and complaints.
Support customer through the process, assisting with updates, general enquiries and
perhaps.
Handling inbound calls and 119 emails play a key role in providing information and support
to queries regarding products, which could entail queries, complaints, advice and general
customer service, creating a unique customer experience.
positively engage with customers and through effective questioning and active listening
handle these contacts in a sensitive and empathetic manner when necessary and ensure
that the customer is fully always satisfied.
Gap between last role was due to time off to look after my Family. Am fully ready to know
to take on a new challenge.
Document control/ Administrator | Robert bird Oct 2017
*Uploading and distributing drawings with schedules to both design teams and client via
Asite, viewpoint conject based on client doc control software
*Recording issued documents in accordance with Project Life Cycle procedures Receiving
and/or downloading drawings and documents from the EDMS and file in the appropriate
directory
*Providing the Project Manager with a schedule of documents received and transmitted
including revisions
*Filing electronic incoming documentation, setting up and maintaining document issue
sheets throughout entire project
*Coordinating the issue and receipt of drawing information to client
*Uploading drawings and documents onto EDMS in accordance with a schedule provided by
the Project Manager
*Responsible for high level review of project life cycle-controlled documents whilst keeping
a log of incoming and outgoing information
*Checking standard details on outgoing documents and drawings, for inconsistencies,
revision changes and format Scanning, renaming, recording, f
● Uploading and distributing drawings with schedules to both design teams and client via
Asite, viewpoint conject based on client doc control software
● Recording issued documents in accordance with Project Life Cycle procedures
● Receiving and/or downloading drawings and documents from the EDMS and file in the
appropriate directory
● Providing the Project Manager with a schedule of documents received and transmitted
including revisions
● Filing electronic incoming documentation, setting up and maintaining document issue
sheets throughout entire project
● Coordinating the issue and receipt of drawing information to India
● Uploading drawings and documents onto EDMS in accordance with a schedule provided
by the Project Manager
● Responsible for high level review of project life cycle-controlled documents whilst keeping
a log of incoming and outgoing information
● Checking standard details on outgoing documents and drawings, for inconsistencies,
revision changes and format
● Scanning, renaming, recording, filing incoming hard copies of drawings and plotting
drawings to scale for engineers review and issue.
● Set up the use of Econet Document management system and trained new employees on
use
Project support / Administrator | Costain Jan 2016 to Oct 2017
● Update Data scope and carry out data entry
● Prepare project end report and any follow-on report
● Liaise with site foreman and general operatives
● Attend project team meeting,
● Provide project related communication status, contact, highlight, and pipeline reporting
● Act as a point of contact for all stakeholders
● Prepare timesheet report
● Planning and scheduling resources
● Monitoring operative’s allocation report
● Full administrative duties including answering phone queries
● Managed the setup of the organisations data scope
Document controller/ project support | Boygues Feb 2015 - Nov 2016
Worked with the project director in all aspect of the project administration Document
control using Viewpoint Office management, team minute of meeting, office reception and
secretary cover Contracts /Document binding and lamination Update organization server
Correspondence with client and stakeholders Site health and safety documentation update
Organization chart update and management.
● Worked with the project director in all aspect of the project administration
● Document control using Viewpoint
● Office management, team minute of meeting, office reception and secretary cover
● Contracts /Document binding and lamination
● Update organization server
● Correspondence with client and stakeholders
● Site health and safety documentation update
● Organization chart update and management
● Worked and managed the site-based office and administrated the new team’s induction