Jennifer Clutterbuck

Profile

I am a confident individual who can communicate and listen well. I can work well within a team or on my own initiative. I have a range of skills gained in various jobs throughout my career.  I hold a full clean driving licence.

I am a church warden and the safeguarding liaison person for my local parish church.

Skills

I am confident at using Microsoft Office and have also used several bespoke computer programs.

I have handled various payments including credit cards and cash. I have balanced cash books and bank statements and processed business banking. I have experience in purchase and sales ledger.

I have balanced end of year micro accounts and uploaded details to Companies House web pages.

I have worked for the past 18.5 years in a care home for adults with disabilities, where I held the position of Administration Supervisor for 15 years. The company instigated a new operating model, and my position was made redundant, However I was re-employed as an Administrator, basically, the same job but with no supervisory expectations. During this time, I have developed extensive experience in managing a busy office environment, ensuring that administrative processes run efficiently and in line with regulatory and organisational requirements.

My role required a high level of organisation, accuracy, and confidentiality. I was responsible for maintaining service user records, coordinating admissions and discharges, managing staff rotas, processing payroll information, handling invoices, and liaising with external professionals including social workers, healthcare teams, local authorities, and families. This has given me a strong understanding of compliance, safeguarding, GDPR, and the importance of maintaining clear and accurate documentation.

Working in a care environment has strengthened my ability to communicate effectively and sensitively with a wide range of people. I regularly acted as the first point of contact for relatives, professionals, and visitors, both face-to-face and via telephone and email. I understand the importance of professionalism, empathy, and discretion, particularly when dealing with vulnerable individuals and confidential information.

I am proficient in Microsoft Office packages including Word, Excel, and Outlook, and I am confident in learning new systems quickly. Over the years, I have adapted to new digital record systems and internal procedures, demonstrating flexibility and a willingness to embrace change. I am comfortable managing competing priorities, meeting deadlines, and working both independently and as part of a multidisciplinary team.

One of my key strengths is my reliability and commitment. Having worked in the same organisation for nearly two decades, I have demonstrated loyalty, consistency, and a strong work ethic. I take pride in maintaining high standards and supporting colleagues to ensure smooth day-to-day operations. I am proactive in identifying improvements to administrative processes and supporting managers in achieving service objectives.

What sets me apart is my combination of long-term practical experience, strong organisational skills, and genuine understanding of office environments. I understand the pressures faced and recognise how effective administrative support plays a vital role in ensuring safe, efficient services.

North Gloucestershire Technical College

Certificates gained in 

City and Guilds Hotel and Catering, RSA Typing, English Speaking and Deportment.

NVQ 2 Business and Administration.

Chosen Hill Senior School - Churchdown

O Level and GCSE Certificates gained in 

English Literature and Language, History, Mathematics, Typing, French, Needlework and Dress, Business Studies and Commerce.