Joao Miranda

My name is Joao Miranda and I am currently 28 years old, born in Portugal and I have been in the UK for the past 11 years. I have a very shy and calm personality when in new environments but as I adapt, I tend to be more social with others as time goes past. 

WORK EXPERIENCE

IT Service Desk Analyst  – August 2022 – Current

Company Name – Savills

Location – Peterborough

Responsibilities:

• Answering incoming help requests from end users via calls, emails and portal within a timely manner
• Document user information including name, department and nature of problem/issue
• Keep callers appraised of faults progress
• Closing queries to attempt avoiding escalation
• Identify and recognise appropriate software and hardware supported by Savills
• Communicate effectively and delegate tasks appropriately under pressure

Multilingual IT Service Desk – August 2021 – August 2022

Company Name - CDW

Location – Peterborough

Responsibilities:

• Provide 1st line support to Portugal to the different stores across the country
• Use systems such as Touchpoint, TeamViewer remotely access the stores laptops to provide support and try and sort the posed queries/ difficulties they might face.
• Broaden and improve knowledge on other systems such as Xstore to help other lines such as France, Italy, Germany to sort out their potential problems.

Sortation Associate – April 2020 – August 2021

Company Name - Amazon

Location – Peterborough

Responsibilities:

• Scan incoming items to provide the correct item location.
• Organise and sortation of the items into the appropriate locations
• Preparation of the items so the delivery team can dispatch them

Customer Assistant – October 2019 - December 2019

Company Name - Tesco

Location – Colchester

Responsibilities:

• Deliver good customer service
• Restocking shelves and maintain the different aisles tidy
• Aid customers finding their products
• Deal with the different types of customers and be sensible

Customer Support Assistant – April 2019 – September 2019

Company Name - RSA

Location – Peterborough

Responsibilities:

• Deliver good customer service
• Work individually and in teams in order to achieve the team targets
• Help customers with new and existing policy.
• Work in different systems for the different issues faced at work.
• Deal with the different types of customers and be sensible

Directors Office Level 3 – January 2019 – March 2019

Company Name – Thomas Cook

Location – Peterborough

Responsibilities:

• Deliver good customer service.
• Be sensible dealing with customers.
• Problem solving with the different issues faced at work.
• Manage different systems in order to help customers abroad.

Customer Support Assistant – August 2017 – November 2017

Company Name - IKEA

Location – Peterborough

Responsibilities:

• Deliver good customer service
• Work individually and in teams
• Problem solving with the customers when they are facing any issues of any sorts
• Work with different systems to manage customer orders.

Training for the distinct roles existing within the company to understand more about the working environment all for a bigger understanding of the company procedures.

BTEC 90 credit Diploma Business and Management, September 2013 – June 2015

Peterborough Regional College, 

Peterborough

Final grade: DDM

BTEC Diploma in Business and Management, September 2012 – June 2013

Peterborough Regional College, 

Peterborough

Final grade: Distinction

English Level 2

Skills course, February 2012 – August 2012

Peterborough Regional College, 

Peterborough

English Level 1

Maths Level 1

PERSONAL INTERESTS

• Occasional reading, I am usually interested in fiction or action books.
• I do sports on my free time such as basketball, football and volley
• I am interested in all sorts of music don’t really have a preference on my favourite genre
• Being bilingual makes me eager to learn more languages, I can currently speak 2 languages fluently which are Portuguese and English, 1 advanced level which is Spanish, 1 basic level which is French, I am currently learning Italian and I will learn more languages on the future as it helps to make any job easier based on the diversification of the world.