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Customer Service / Support
Joao Miranda


About Joao Miranda:

My name is Joao Miranda and I am currently 28 years old, born in Portugal and I have been in the UK for the past 11 years. I have a very shy and calm personality when in new environments but as I adapt, I tend to be more social with others as time goes past. 




IT Service Desk Analyst  – August 2022 – Current

Company Name – Savills

Location – Peterborough


  • Answering incoming help requests from end users via calls, emails and portal within a timely manner
  • Document user information including name, department and nature of problem/issue
  • Keep callers appraised of faults progress
  • Closing queries to attempt avoiding escalation
  • Identify and recognise appropriate software and hardware supported by Savills
  • Communicate effectively and delegate tasks appropriately under pressure


Multilingual IT Service Desk – August 2021 – August 2022

Company Name - CDW

Location – Peterborough


  • Provide 1st line support to Portugal to the different stores across the country
  • Use systems such as Touchpoint, TeamViewer remotely access the stores laptops to provide support and try and sort the posed queries/ difficulties they might face.
  • Broaden and improve knowledge on other systems such as Xstore to help other lines such as France, Italy, Germany to sort out their potential problems.


Sortation Associate – April 2020 – August 2021

Company Name - Amazon

Location – Peterborough


  • Scan incoming items to provide the correct item location.
  • Organise and sortation of the items into the appropriate locations
  • Preparation of the items so the delivery team can dispatch them



Customer Assistant – October 2019 - December 2019

Company Name - Tesco

Location – Colchester




  • Deliver good customer service
  • Restocking shelves and maintain the different aisles tidy
  • Aid customers finding their products
  • Deal with the different types of customers and be sensible



Customer Support Assistant – April 2019 – September 2019

Company Name - RSA

Location – Peterborough




  • Deliver good customer service
  • Work individually and in teams in order to achieve the team targets
  • Help customers with new and existing policy.
  • Work in different systems for the different issues faced at work.
  • Deal with the different types of customers and be sensible



Directors Office Level 3 – January 2019 – March 2019

Company Name – Thomas Cook

Location – Peterborough




  • Deliver good customer service.
  • Be sensible dealing with customers.
  • Problem solving with the different issues faced at work.
  • Manage different systems in order to help customers abroad.


Customer Support Assistant – August 2017 – November 2017

Company Name - IKEA

Location – Peterborough




  • Deliver good customer service
  • Work individually and in teams
  • Problem solving with the customers when they are facing any issues of any sorts
  • Work with different systems to manage customer orders.

Training for the distinct roles existing within the company to understand more about the working environment all for a bigger understanding of the company procedures.


BTEC 90 credit Diploma Business and Management, September 2013 – June 2015

Peterborough Regional College, 



Final grade: DDM


BTEC Diploma in Business and Management, September 2012 – June 2013

Peterborough Regional College, 



Final grade: Distinction

English Level 2


Skills course, February 2012 – August 2012

Peterborough Regional College, 



English Level 1

Maths Level 1




  • Occasional reading, I am usually interested in fiction or action books.
  • I do sports on my free time such as basketball, football and volley
  • I am interested in all sorts of music don’t really have a preference on my favourite genre
  • Being bilingual makes me eager to learn more languages, I can currently speak 2 languages fluently which are Portuguese and English, 1 advanced level which is Spanish, 1 basic level which is French, I am currently learning Italian and I will learn more languages on the future as it helps to make any job easier based on the diversification of the world.

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