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Jocelyne Wardley

Jocelyne Wardley

Heaton, Newcastle upon Tyne

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About Jocelyne Wardley:

An enthusiastic young man with an enquiring mind. With the experience and knowledge for a wide range of roles. Working with a team to compete tasks efficiently and on time.  Over four years working with a wide range of customer service

Experience

2019-2020            Soho Night club, Newcastle upon Tyne        Bartender

  • Providing customer service within a highly stressful, busy environment 
  • Dealing with cash and credit transactions with integrity and accuracy 
  • Working in a collaborative environment as a team 
  • Maintaining cordial relations with a diverse clientele and de-escalating any conflicts 
  • Maintaining high hygiene standards for health, safety and customer satisfaction 
  • Adherence to company policies and guidelines to create a safe and enjoyable service for clients 
  • Excellent Performance Appraisals and particularly for work etiquette and quality of work

 

 

            2017-2019              Splendid Event, Edinburgh                                    Mix staff 

  • Job roles are wide-ranged: waiting (food and beverages), bartending, and hosting. 
  • Adapting to various working environments and cliental,ranging from luxury hotels (The Machrie Hotel and Golf Links) to weddings and corporate events. 
  • Working in a collaborative team environment to make sure customers are satisfied, with directing and synchronization of events to complete objectives and tasks 
  • Keeping client satisfaction by maintaining events to customer needs and sorting occasional problems

 

        2021 – current             Adkins & Cheurfi Recruitment Ltd                               Mixed staff

  • Similar roles to working for Splendid Events.
  • Worked closely with The Biscuit Factory art gallery in Newcastle Upon Tyne, working with weddings and large social gatherings 

 

 

 

Education

Education 

2020–2021                                                                                               Newcastle University

 MSc Conservation, and Ecosystem Management, with a upper second-class degree (2:1)

Previous:

  • An HBSc Biology degree at Newcastle University 
  • A level, Geography, Biology, Chemistry at Peponi School, Kenya (Cambridge Exam)
  • IGCSE, ranging from A* to B, Peponi School, Kenya

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