
Jodie-Anne Smith
Transportation / Logistics
About Jodie-Anne Smith:
▪ Supporting the most demanding, and highest revenue generating customer accounts within the business with account for 45-50% of turnover
▪ Identify and solve stock availability related issues, such as obsolescence and supersession of SKUs.
▪ Working with other departments within the business to ensure the customer is always the focus of the operation.
▪ Deliver presentations and reports to customers regarding business performance and order fulfilment.
▪ Identify, resolve, and delegate potential problems within the supply chain that could adversely affect order fulfilment.
▪ Maintaining active supplier relations within a base of 20 suppliers, based in the UK, Europe and Far East
▪ Orderbook management of five to six thousand SKUs to confirm and expedite where needed to ensure service level agreements are met.
▪ React to demanding world events that affect the supply of goods for example, Covid and Brexit.
▪ Training an onboarding of new starters within the business
Experience
• Excellent knowledge of Word Microsoft Dynamics, Lotus, Merchant, Ignite and Office 365, including Excel, PowerPoint and Outlook
• Able to prioritise workload with the intent to meet needs of the business
• Determination to meet KPI’s and targets
• Vast experience in handling complaints or discrepancies with efficient resolution
• Contract management skills, able to improve on processes already in place to maximise performance and minimise financial instability with the confidence to display ideas to shareholders
• Experience in warehouse environment
Education
Connect Distribution Services Ltd., NVQ Training, 2014-2022
• OCR Level 4 Diploma in Business Administration
• Pearson BTEC Level 3 Diploma, Advanced Level Apprenticeship in Business Administration
• Pearson BTEC Level 2 Certificate, Intermediate Level Apprenticeship in Business Administration
Oaks Collegiate - St. Thomas Aquinas Catholic School, 2011 –2013
• 2 A Levels Grades A-C
Selly Park Technology College for Girls, 2006 – 2011
• 12 GCSEs Grade A* - C, including Mathematics and English
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