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Jodie-Anne Smith

Jodie-Anne Smith

Key accounts supply chain

Transportation / Logistics

Birmingham, Birmingham

Social

About Jodie-Anne Smith:

▪ Supporting the most demanding, and highest revenue generating customer accounts within the business with account for 45-50% of turnover

▪ Identify and solve stock availability related issues, such as obsolescence and supersession of SKUs.

▪ Working with other departments within the business to ensure the customer is always the focus of the operation.

▪ Deliver presentations and reports to customers regarding business performance and order fulfilment.

▪ Identify, resolve, and delegate potential problems within the supply chain that could adversely affect order fulfilment.

▪ Maintaining active supplier relations within a base of 20 suppliers, based in the UK, Europe and Far East

▪ Orderbook management of five to six thousand SKUs to confirm and expedite where needed to ensure service level agreements are met.

▪ React to demanding world events that affect the supply of goods for example, Covid and Brexit.

▪ Training an onboarding of new starters within the business

Experience


• Excellent knowledge of Word Microsoft Dynamics, Lotus, Merchant, Ignite and Office 365, including Excel, PowerPoint and Outlook

• Able to prioritise workload with the intent to meet needs of the business

• Determination to meet KPI’s and targets

• Vast experience in handling complaints or discrepancies with efficient resolution

• Contract management skills, able to improve on processes already in place to maximise performance and minimise financial instability with the confidence to display ideas to shareholders

• Experience in warehouse environment

Education

Connect Distribution Services Ltd., NVQ Training, 2014-2022

• OCR Level 4 Diploma in Business Administration

• Pearson BTEC Level 3 Diploma, Advanced Level Apprenticeship in Business Administration

• Pearson BTEC Level 2 Certificate, Intermediate Level Apprenticeship in Business Administration

 

Oaks Collegiate - St. Thomas Aquinas Catholic School, 2011 –2013​​​

• 2 A Levels Grades A-C

 

Selly Park Technology College for Girls, 2006 – 2011

• 12 GCSEs Grade A* - C, including Mathematics and English

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