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Joe Farnsworth

Joe Farnsworth

Transformational CX Executive 25+ Years Experience

Customer Service / Support

London, Greater London

Social

About Joe Farnsworth:

With 25+ years of senior leadership experience, I have a deep-rooted passion for customer experience transformation and operational excellence. As a transformational and servant leader, I believe in fostering collaborative, high-performing teams that drive customer-centric innovation and sustainable business growth.

My expertise spans SaaS, B2B, and B2C markets, working with start-ups, scale-ups, and established organizations to elevate customer engagement and retention. Leveraging data-driven insights and AI-powered solutions, I specialize in aligning CX strategy with business goals, ensuring organizations remain competitive and adaptive in an ever-evolving landscape.

I thrive in cross-functional leadership, partnering with marketing, sales, and product teams to craft seamless customer journeys that enhance loyalty and drive revenue. My strategic mindset enables me to lead global teams, streamline processes, and shape customer-centric cultures that deliver measurable impact.

Experience

With 25+ years of senior leadership experience, I have a deep-rooted passion for customer experience transformation and operational excellence. As a transformational and servant leader, I believe in fostering collaborative, high-performing teams that drive customer-centric innovation and sustainable business growth.

My expertise spans SaaS, B2B, and B2C markets, working with start-ups, scale-ups, and established organizations to elevate customer engagement and retention. Leveraging data-driven insights and AI-powered solutions, I specialize in aligning CX strategy with business goals, ensuring organizations remain competitive and adaptive in an ever-evolving landscape.

I thrive in cross-functional leadership, partnering with marketing, sales, and product teams to craft seamless customer journeys that enhance loyalty and drive revenue. My strategic mindset enables me to lead global teams, streamline processes, and shape customer-centric cultures that deliver measurable impact.

Education

MBA with a focus on International Management and Finance

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