Jolanta Walkowska

I am an enthusiastic and highly motivated Members Dining Room Supervisor with over 17 years of customer service and catering experience. I enjoy a challenge and consistently achieve high standards and exceed company targets through effectively working as a team player.Detail -oriented, professional, reliable, organised and 

With my experience in all areas including stock control, health and safety, the highest standard of service, training, and organizing front and back of house areas I'm looking for a new high-standard people orientated challenging position.Which will make best use of my existing skills and experwince and also further my personal and professional development.

EMPLOYMENT                                                                                                                                                      

January 2017- November 2022 All England Lawn Tennis Club Wimbledon 

Via Compass Group; Church Road, Wimbledon                                                                  

 Members Dining Room Supervisor         

      *Managing booking and enquiries via emails and phone calls

      *Organizing catering service to the meeting rooms, covered courts and restaurant lunch/ 

         dinner

       *Taking table orders

       *Opening/closing tills and preparing and sending daily rapports into account team

       *Scheduling for staff and they request

Team Leader Members Dining Room

                        *Guiding team members in their duties 

                        *Ensure team providing effective, efficient, and constant service to Members

February 2015 – December 2016   DeloitteLLP UK,Audit,Tax, Consulting and Corporate Finance Service; Via Compass Group, Restaurant Associate; New Street Square, London;           

Hospitality Supervisor

                            * Team leading staff control

                            *Arrange set-up and service for events

                            *Ensure 100%guest experience at the highest level

                            *Organizing food and beverage delivery according to company standard

                            * Arrange back of house duties and preparations

 Fine Dining Butler

                           *Providing services for the Executive Suite

                           *Setting up the Dining rooms

                           *Greeting the guests in a professional manner

                           *Communicating to the Organizer and Head Chef regarding all orders made

                           *Serving the Executive Director, Partners and external guest in a professional                                   manner to the highest standard        

                           *Maintain, clean & tidy environment in the service area

September 2008- October 2014   Etc Venues Dexter House                                                                                                  Royal Mint Court, London         

 Since September 2013  Food and Beverage Manager

 * Administration of all invoices and purchase orders

 * Ensure that all day-to-day amendments in respect of catering are communicated to the 

     relevant teams

 * Build up rapport with all trainers and events organizers and gain a clear understanding of   

    their requirements during their stay and for the future events

 * Liaise in advance with the Events Team to determine the forthcoming weeks events, numbers and specific catering and operational requirements to support the sooth running of 

    the events

* Conduct quality and standards checks each morning around the venue

* Ensure clear communication is given to the food service team regarding any defaults and    

    checking all requests are followed through by catering management team

* Have presence in all: restaurant/break out areas to ensure that the catering standards are

    met and are running in accordance with the booking schedule and all clients 

* Effectively manage all members of the food service team on a day-to-day basis and carry

    out performance reviews twice yearly, implementing training and development programs      

 *Responsible for all inductions and training of the food service team

 * Ensure all food and beverage expenses are kept in line with the budget, whilst maintaining 

                         a consistently high-quality product and standards

 * Control staff budget for temporary staff within the food services team and ensure all 

                   overtime payments are preauthorized by the Venue Manager    

  * Hold regular maintenance checks within the catering outlets and promptly report                                              maintenance through Sharepoint

 Food and Beverage Team Leader

                              * Responsibly for restaurant (295+ seats ;)

                              * Liaising with organizers and clients

                              * Briefing and training staff

                              * Arranging rooms set up /service for banqueting events

                              * Preparing staff rota

                              * Team leading for large events and dinners

                              * Maintaining stock

                              * To arrange any upcoming dietaries within a short period of time

                              *Introducing purchase orders

                              * Organizing evening drinks and private dinners

 Food Service Assistant 

   *Serving breakfast and lunch (rooms or restaurant)

   *Preparing coffee and tea
   *Keeping conference rooms and restaurant clean and tidy

                                                                                                                                                        
July 2006-August 2008      Coffee Shop "Taste" coffee shop assistant(full-time)                                                                    Cow Cross Street, London
                                 * Making sandwiches, salads, paninis,coffee etc.
                                 * Baking breads, rolls, cakes and croissants
                                 * Taking orders
                                 * Dealing with cash
                                 * Keeping area clean and tidy

                                  * Dealing with deliveries

 

EDUCATION   

2014-2015      Business English

 London,UK

2007-2008      BAS International College                                                                                                                                    London, UK

                       Cambridge Certificate in English Level2 & Level 3

                       (upper intermediate, speaking, listening, reading, writing)

2004-2006      College in Cosmetics, major: make -up artist                                                                                                   Lublin, Poland

2002-2004      College in Hotel Management                                                                                                                          Kijany, Poland

SKILLS         

           Business Administration: How to be an administrator for beginners (with digital skills)

           Level1 Diploma Skills for Creative Industries

           DBS check

            Level 2 NVQ in Customer Service

            Managing poor performance

            Level 1 Food Safety Certificate & Level 2 Award in Food Safety in Catering

            First aid

            Managing myself & my team

            Windows office (power point, word, excel)

             Fluent Polish

             English upper intermediate