Jonathan Blair
Crawley, Crawley District, West SussexAbout Jonathan Blair:
I've provided first-line support for a total of 3 years and I'm passionate about building relationships with new and existing customers and reflecting this in the quality of the service that I provide.
Experience
I have worked in the capacity of a Technical Support Analyst and IS Helpdesk Technician in both past and current employment.
The two roles share a large number of duties and responsibilities that encompassed the following:
- Effectively communicated with customers both written and verbally.
- Consistently reduced and maintained low ticket numbers as well as customer waiting times.
- Proactively responded to calls from customers and escalated queries and issues in a timely and structured fashion.
- Created knowledge articles to assist clients with system operation.
- Worked as part of a team to prioritise issues and queries and worked to resolve them in a timely fashion.
Education
Teesside University - BSc (Hons) Information Technology (First Class Honours).
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