About Jonathan Blair:
I've provided first-line support for a total of 3 years and I'm passionate about building relationships with new and existing customers and reflecting this in the quality of the service that I provide.
Experience
I have worked in the capacity of a Technical Support Analyst and IS Helpdesk Technician in both past and current employment.
The two roles share a large number of duties and responsibilities that encompassed the following:
- Effectively communicated with customers both written and verbally.
- Consistently reduced and maintained low ticket numbers as well as customer waiting times.
- Proactively responded to calls from customers and escalated queries and issues in a timely and structured fashion.
- Created knowledge articles to assist clients with system operation.
- Worked as part of a team to prioritise issues and queries and worked to resolve them in a timely fashion.
Education
Teesside University - BSc (Hons) Information Technology (First Class Honours).
Professionals from different sectors near Crawley, Crawley District, West Sussex
Other users who are called Jonathan
Jonathan Hanna
All rounder well based in customer service
Tourism / Travel / Hospitality
Jonathan Rotter
Marketing & digi-wiz
Marketing / Advertising / Public Relations
Jobs near Crawley, Crawley District, West Sussex
-
Assessor (Contract, Part Time)
2 weeks ago
Adeptis Group London, United Kingdom Part timePart-time freelance Role: Network Security Consultant *Please note this role requires SC Clearance* · Duration: 6 Month Contract - 3 days per week · Location: Home-based with frequent travel required to sites across the South of England · Previous experience consulting on Netwo ...
-
Senior Criminal Justice Liaison Practitioner
19 hours ago
Direct apply
East London NHS Foundation Trust London, United KingdomAre you an experienced mental health, learning disability nurse, or social worker with experience of crisis care and assessment with special interest in improving service user experience and health outcomes for vulnerable people within the Criminal Justice system? · If so, East L ...
-
Building Surveyor
1 week ago
EC Property Recruitment London (Greater), United Kingdom Full timeThe company is currently seeking an experienced Chartered Building Surveyor (Senior or Associate level) to join their well-established Consultancy. · With offices located in London and South East London, the company is experiencing growth through continued awarding of new framewo ...
