Jorge Alonso

Experienced Zoho Implementer and Zoho Creator Developer seeking opportunities in both full-time and/or freelance roles. Offering expertise in Zoho One implementation, Deluge scripting, API integration with Zoho and third-party apps, Chatbots/AI Agents development, Business Process Automation, Blueprints, Zoho Creator, Data Processing and analytics, Tier 1 PC Terminal Support, and
KPI Dashboard Design.

Zoho One Implementation - 6+ Years
Experience in Admin panel management, User access, role assignment and permissions, domain, email, and migration tasks, Zoho Apps configuration such as Zoho CRM, Books, Subscriptions, Project, Inventory, SalesIQ, Campaings, Creator, and others providing user support, creating knowledge bases Zoho Desk, and optimizing helpdesk operations.

Deluge Scripting - 3+ Years
Custom functions scripting to enhance Zoho apps Automation, scheduled functions, AI functions,
notifications, text, integer, formula functions, dynamic PDF views, interactive Canva View, and
creating user-friendly button actions. Regarding user interface Parameters for filters and custom
function calling from in Zoho Creator Pages.

API Integration - 3+ Years
Extend Zoho App capabilities using APIs to integrate Zoho Creator, CRM, Subscriptions, Flow,
Inventory, Projects, and other using Invoke URL tasks or Integration Task, enabling Connections as
micro services as well with external services for example E-Register Payments, INEGI
socioeconomic KPIs, Quickbooks e commerce migration, Cloudflare for image resizing and others.

AI and Chatbots - 2+ Years
Development of Sales IQ Bot flows to provide a complete experience, for support, sales or training,
using custom triggers, and functions for tailored processes. integrating knowledge bases with Zoho
Desk and create prompts for AI-driven interactions (Zia or ChatGPT) for enhanced user
experiences using Plugs, custom functions and API connections with external services to extend
the Chatbot capabilities.

Business Process Automation - 6+ Years
Consulting practices on business plans/model development, and process mapping and integration
with Zoho CRM, Project, Creator Blueprints and custom functions for process management.
integrating apps and users within streamlined business processes.

Zoho Creator - 3+ Years
I specialize in Zoho Creator, designing customized solutions that optimize processes, automate
tasks, and enhance data management. Creating tailored databases, forms, and workflows, utilizing
Deluge scripting for intricate logic, and developing interactive dashboards and reports. As a Zoho
Creator developer, I excel in translating business concepts into practical, user-friendly applications,
delivering value through efficient solutions.

Additional Expertise
Data Processing and Analytics: Proficient in leveraging data-driven insights to inform strategic
decisions and enhance business operations.
Tier 1 PC Terminal Support: Experienced in providing technical assistance and efficiently
troubleshooting PC terminal issues.
KPI Dashboard Design: Skilled in creating visually engaging and informative KPI dashboards
that offer real-time performance metrics for organizations.

Startups Creation and Development ITESM Campus GDL 2005 - 2011
Creator Developer - Associate Zoho Training 2021 - 2023