Josh Chown

I’m a friendly and hard-working person with experience in customer service and sales in busy, fast-paced environments. I’ve worked in the food and drink industry, at Tesco Extra, and in a telemarketing role on behalf of Vodafone. While I’ve learned a lot from sales, I’ve realised it’s not the right fit for me, and I’m now looking for a customer service role where I can use my people skills to help customers and make their experience better. I’m keen to learn, reliable, and ready to bring energy and commitment to a new team.

Astute Limited:

2025 [Full Time]

B2B Outbound Telesales – Vodafone Campaign

·       Conduct outbound calls to potential customers to promote Vodafone products and services.

·       Maintain detailed records of customer interactions and sales activities in the CRM system.

·       Manage and nurture pipeline opportunities

·       Achieve weekly and monthly sales KPIs set by the management.

·       Provide accurate information about Vodafone products, services, and promotions to potential customers.

·       Participate in training sessions to stay updated on Vodafone product knowledge and sales techniques.

·       Adhere to company policies and procedures, ensuring compliance with industry regulations.

Tesco:

2024 – 2025 [Full Time]

Personal Shopper

Responsibilities:

·       Provided personalised shopping experiences for customers, fulfilling their grocery orders with attention to detail and individual preferences.

·       Accurately selected and gathered products from store shelves, ensuring quality, freshness, and adherence to customer specifications.

·       Utilised mobile devices and in-store technology to efficiently navigate the store, track orders, and communicate with customers.

·       Maintained a high level of customer satisfaction through proactive communication, timely order delivery, and a friendly and helpful demeanour

·       Ensured accurate order fulfilment and maintained a high level of accuracy in item selection and quantity.

·       Adhered to all company policies and procedures, including food safety and hygiene regulations.

·       Contributed to a positive and productive team environment by assisting colleagues and maintaining a clean and organised workspace.

·       Effectively managed time and prioritised tasks to meet deadlines and ensure timely order delivery.

·       Provided excellent customer service, resolving any issues or concerns promptly and professionally.

Papa Johns:

2023 – 2024 [Part-time]

Responsibilities:

·       Taking orders over the phone and counter.

·       Maintaining store cleanliness.

·       Stocking preparation areas.

·       Upholding hygiene standards.

·       Working as part of a team assigned to different workstations, including pizza making.

·       Excellent verbal communication.

·       Providing top-notch customer service both face-to-face and over the phone.

·       Helping with tasks as required.

The Navigator (Front of house) part of TRG:

2023 [Short Term Contract]

Located in Bournemouth Airport.

Responsibilities:

·       Warmly welcoming guests and providing excellent service.

·       Making menu recommendations.

·       Inform the kitchen and waiting staff about allergies, food requirements, complaints, or changes to orders.

·       Maintaining a positive attitude in a fast-paced airport environment.

·       Ensuring cleanliness and presentation of the restaurant.

·       Clean tables and other surfaces promptly.

·       Flexibility for early airport shifts.

·       Studied at Bournemouth & Poole College

•             UAL Level 2 Diploma in Art and Design - Pass

·       Studied at Glenmoor and Winton Academies

•             GSCE grades

Mathematics 5

English Language 5

 Science 4

Art & Design-Graphics-4

Geography 4

Business M1