Joshua Kientsch

I am an enthusiastic, driven and motivated self-starter with excellent customer service
skills. I am currently employed as a Supervisor Housekeeper at the De Vere Latimer
Estate in Chesham where I have to ensure the tasks are completed to a very high
standard using my excellent organisational and communication skills within tight time
constraints. I have been having ongoing training to be an assistant manager due to my
excellent work ethic and leadership skills that were recognise very quickly within this
role. I started my own business very young up-cycling Dyson vacuum cleaners and
selling them on eBay. This taught me invaluable computer and customer service skills
with frequent customer interaction, either on computer or face to face, explaining the
product and ensuring high customer satisfaction. I have been described as ‘smart,
polite, hardworking and diligent in all the tasks undertaken’ within an employment
environment. I have self-starter qualities, I’m ambitious, passionate with excellent
leadership qualities. I have a strong work ethic multitasking with great enthusiasm and
an eye for quality within everything I do.

I work hard ensuring high standards of cleanliness by overseeing the training of all my
staff ensuring they're aware of the levels of cleanliness, sanitation and safety the
establishment expects them to meet at all times. I create schedules so staff know what
to clean and when and keep everyone on schedule, managing the lunch breaks of staff
and make reports on employees for supervisory duties. Customer service is very
important by always being polite and professional towards customers and trying hard to
meet their needs and requests. If any customers have complaints, it is my responsibility
to note these complaints and share constructive feedback with the staff to make
improvements. I work alongside the staff to complete cleaning and maintenance duties,
if a team member is missing I step in to ensure the effective and efficient completion of
all tasks. I monitor and manage the equipment and cleaning supplies ensuring all
equipment is working correctly and to quickly replace equipment that has broken. I have
repeatedly successfully implement different strategies to improve the efficiency and
overall function of the housekeeping department. I have been praised on my excellent
leadership and management skills ensuring staff carry out all tasks correctly and to a
high standard that positively reflects on the establishment. Hence I have been trained
with a view of higher management rolls

Cambian Potterspury Lodge,
Towcester NN12 7LL