Joy Ghosh

I am a result driven customer facing Business Analyst (also worked as PM/ PMO, PMP certified) with over 8 years’ experience including Business / IT in both private (Brooke Charity, BancTec, Ericsson, Lloyds, Barclays, Citi, Deutsche Bank, Dai-ichi Insurance, Directline/ RBS Insurance) and public sectors. 

I am experienced facilitating Workshops /Meeting /Interviews with technical and non-technical audiences, doing Systems analysis, Gap analysis and creating outstanding business documentations (Technical, Functional, Non-Functional requirements, BRDs, Business Case, User Stories, Use cases, Wireframes), Business Processes (TOM, AS-IS, TO-BE, review, create, improvements), performing Data analysis/Data mapping. I have worked on requirement handling/testing of Mobile apps.

I have solid understanding of CRM/ CARE, MS Dynamics (V 2015) and web based projects. 

I have worked on creating business processes, workflows with systems involving CRM CARE (CRM Migration / transformation/ upgrade), MS Dynamics/ CRM (including set up users, assigning tasks to users, configuring workflows), ERP/SAP. 

I can write SQL scripts to query database and have good knowledge of RDBMS, Data model/ ERD. I have good understanding of GDPR, User profile, Data Protection. I work closely with Architects, Designers and Developers in multiple concurrent assignments. I have excellent attention to detail and complex problem solving skills.  

I possess strong communication, presentation skills. I am a finisher. I create Project Plan, Test Plan and Training Plan, write Test Scripts and perform testing, facilitate UAT. 

• Full SDLC/ IT Software delivery experience, worked on Agile Sprint/ Waterfall methodologies
• Good understanding of CARE, Salesforce, CRM/Dynamic (Sales, Marketing, Service modules)
• End to end requirement management (Workshop, Meeting, Interview, Phone) 
• Strong Business change / change management experience, road-map definition
• Solid experience on Charity (Brooke) sector and understand day to day operation very well
• Prepare Use cases, Wireframes, User Stories, Sequence diagram, Data Flow Diagram (DFD)
• Strong experience to deliveries via API and data exchange process across different systems
• Tools: JIRA, Zoho, MS Teams/ Office365, Microsoft Office Suite/ SharePoint, BPMN/UML/Visio, Microsoft Project
• Strong experience of Digital/ Web (8 projects)/Mobile (view), B2C technology, End to end wireframes / mock-ups screens (Visio, know Balsamiq) showing requirements
• Global HR Recruitment, on-boarding, employee Records, talent management, compensation, Leave, benefits, learning, employee and manager service, workforce planning and analytics
• Mobile App with OS/Android for End customer with all transaction data
• Experienced in Capital Markets, Banks, Payment facilitator, Fintech firms 
• Created Web Portal for selling Insurance products, Investment platform for Dai-ichi Life Insurance
• Worked as BA in project on integration of core Insurance Platform with BizTalk Middleware 
• Good understanding of analysis techniques: SWOT, PESTLE
• Projects with Technologies involved: WebServices/ API’s, Saas, C#,.Net, Java, JSON, SQL, SOA, ERP/ SAP, CRM, XML, DTDs, Schemas, 6+ projects on Content Management / SharePoint
• Worked on morethan 6 Digital projects, 3 website migration projects
• Data migration, Data Quality projects, Data mapping, finalize database schema with Designers
• TOM/ Process Maps (AS-IS, TO-BE), Customer journey, Wireframe, Gap Analysis, Workflows
• Business Process modeling, Business Process Re-Engineering using UML/Visio
• Engaged with Developers/ UX teams to translate business requirements into technical requirements 
• Worked in projects for integration of cross systems like SAP/ERP, CRM, SharePoint 
• Review and handle Architecture /design related issues (with Architects, Designers, Developers)
• Finalize scope, BRD/SRS, Test Scripts, Traceability Matrices, User Guides
• Project Plan, Test Plan, Test Scripts/ data and execution of SIT, UAT
• Experience of requirements management of Business Intelligence, MI reports
• Shaped, Classified/prioritized requirements, Business rules (e.g. using MOSCOW rule), prioritization
• Experienced working with multiple vendors and across geographically distributed teams
• FATCA/regulatory (knowledge of GDPR) project, KYC, Onboarding

MSc University of Bradford, Finance (Grade: 2:1), 2010-2011

PMP (Project Management Institute)