Judith Marquez

Currently studying media and communications at De montfot university

Dedicated and enthusiastic customer service professional with 2 years of experience in
retail, hospitality, and customer-facing roles. Skilled in building rapport with customers,
recommending products, and ensuring customer satisfaction. Proven track record in
fast-paced environments and adept at multitasking. Seeking a Retail Sales Colleague
role leverage my experience and passion to provide excellent customer experiences.
Work Experience
Customer Service Assistant
Croydon
July 2023 to September 2023
- Assisted customers in selecting movies, provided information on showtimes, and
recommended snacks.
- Maintained cleanliness in cinema screens, demonstrating attention to operational
tasks.
- Worked e ectively in a team environment, contributing to overall sales performance
through upselling and cross-selling.
Food Runner
The Exhibit, Balham
November 2022 to December 2022
2023*
- Assisted customers with their dining experience, ensuring their needs were met and
providing excellent customer service.
- Collaborated with team members to ensure smooth operations in a fast-paced
environment.
- Demonstrated flexibility by taking on additional roles such as bar back and server,
adapting to various responsibilities.
- Contributed to a positive customer experience through e ective communication and
attention to detail.
Party Host / Cashier
Flip Out Wandsworth - London
March 2022 to October 2022
- Managed children's parties, ensuring safety and providing an engaging experience.
- Demonstrated strong time management skills by coordinating back-to-back events.
- Handled cashier duties and customer transactions with accuracy and e iciency.
- Addressed customer complaints and resolved issues, ensuring customer satisfaction.
Education
Bachelor's degree
De Montfort university
October 2023 to Present
A Levels in Higher Education
St Francis Xavier Sixth Form College - Wandsworth
September 2021 to August 2023
Skills
• Multitasking
• Fluent
• French
• Product Knowledge
• Communication and Interpersonal Skills
• Teamwork and Collaboration
• Adaptability
• Retail Sales
• - Customer Service
• Intermediate
• Problem-Solving
• Spanish
Certifications and Licenses
First Aid Certification

De Montfort university