Julie Pearson

An esteemed leader and catalyst for team performance, exemplifying the highest

standards of excellence. Serves as a paragon, mentoring, instructing, and nurturing

team members to achieve unparalleled outcomes. Demonstrates an exceptional

ability to assess and empathise with customers, responding adeptly to their needs

while balancing the imperative of ensuring customer satisfaction with the

overarching objectives of the business to foster a win-win scenario.

Highly articulate, possessing exceptional communication skills when engaging with

both individuals and groups. Operates effectively under pressure and adeptly makes

time-sensitive decisions.

Possesses extensive experience in managing the day-to-day performance of third-

party handling agents in accordance with service level agreements (SLAs). Exhibits a

strong commercial acumen, capable of operating within budgetary constraints and

implementing cost control measures.

Demonstrates excellent time management skills, proficient in prioritising both

personal and team workloads. A responsible, energetic self-starter committed to

achieving continuous improvement in performance against demanding targets.

Brings experience in collaborating with corporate accounts, engaging with key

decision-makers to influence and retain their business. Proficient in MS Office,

including SharePoint and MS Teams, as well as airline reservation and booking

systems, Salesforce, and holds Six Sigma White Belt certification alongside nine

weeks of Level 2 Lean Management training qualifications.                                                                                                                                       

Over 20 years experience in Customer Service, both direct and indirect. B2C and some B2C.

Six Sigma Lean Management.