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Justin Chapman

Justin Chapman

Barnstaple, North Devon District, Devon

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About Justin Chapman:

An accomplished retail operations manager and leader.

Highly driven, with 6 years’ experience in multi-site retail management roles both operational and support functions within a heavily regulated industry. I have honed a broad transferable skill set which consistently delivers exceptional performance and successfully managed large teams across a wide geographical area with a passion for products generating over £1Billion in Turnover, equating to £45M in GP.

I have a strong track record of inspiring, developing and coaching effective teams that drive to exceed expectations when it comes to exceptional customer service, product knowledge and quality operational excellence. By setting challenging strategic sales objectives I encourage personal development and support my teams and line management in achieving their KPIs. With focused financial acumen I ensure targets are achieved, costs controlled and profit maximised & sustained.

Experience

Regional Support Manager:

Driving and challenging teams consisting of over 1200 people across 200+ retail stores through a team of 5 Area Managers and 40+ cluster managers across Surrey, Sussex, Hampshire, Berkshire, Wiltshire, Dorset, Gloucester, Somerset, Devon, Cornwall, Wales, Isle of Wight & Jersey.

Area Support Manager:

Delivering new products and content across 100+ retail stores across South London & South West through inspiring shop teams, District Managers & the Area Operations Manager. Ensuring that customer service is at the forefront of our business.

District Operations Manager:

Managed the day to day business of 20+ retail stores with over 100 people consisting of shop managers, deputy managers and customer service assistants to ensure that operational, promotional.and company procedures were improved and maintained.

Education

William Hill Org:

Taking The Lead – Business Management and Leadership (2012-2013)

Various Leadership courses throughout my time at William Hill which also includes Team Building, Motivating, Management, HR & Health & Safety.

Bournemouth & Poole College (Sep 2000 – 2003):

AVCE Advanced Media & Communication (AA+)

A-Level Film Sudies (B)

Twynham School (1994 – 2000):

10 GCSEs, grade A-C, including Maths and English

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