Justin H-A
Tourism / Travel / Hospitality
About Justin H-A:
Accomplished Operations and General Manager with 20+ years of experience in hospitality, leisure management, and micromobility services.
| Operations Management | Financial Leadership | Team Development |
| Project Management | Contract Management | H&S Compliance |
| Customer Experience | Marketing & PR | Facilities Management |
Experience
Track record of driving operational excellence, improving financial performance (12% EBITDA increase), and enhancing customer experience (NPS >50). Experienced in managing multi-million-pound operations, leading large teams (250+), and implementing strategic initiatives.
Education
| Education: • CIM Diploma (2002-2003) • BA Leisure Studies (1993-1995) • HND Business & Finance (1990-1992) | Professional Certifications: • IOSH Managing Safely (2021) |
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