Kamilla Sokol

Accomplished and performance-driven professional with extensive experience in operations and contract management with a keen focus on meeting and exceeding business goals.

Bristol Airport, Bristol, UK                                                                                                     2007 to 2022

Contracts Manager, Bristol Airport (2020 to August 2022)

Managed all aspects of contracts related to the Airport Ground Transportation Department, whilst ensuring maximum efficiency within all processes. Administered audit planning and conducted contract compliance audits of Airport contractors and business partners. Collaborated with Construction Contractors to deliver all Bristol Airport South Side developments and ensure the quality of the performance delivery.

Key Accomplishments;

• Led negotiating service level agreement terms and oversaw the performance of third-party providers to safeguard high levels of performance against SLAs.

Ground Transportation Operational Planning Manager, Bristol Airport (2011 to 2020)

Spearheaded development project of Bristol Airport Silver Zone Car Park aimed at expanding 8400 spaces into 13K space, whilst collaborating with designers to deploy best solutions for unique block parking operation. Managed cohesive and multi-skilled teams by demonstrating excellent leadership skills. Led contracts with agency staff providers, optimal resourcing to meet service level agreements and operational requirements; efficient rostering in line with well-being objectives. Oversaw operational and capital expenditure as appropriate, including budget preparation, ensuring all costs in line with occupancy and budget.

Key Accomplishments;

• Reduced operational cost by 40% by developing and executing robust operations management strategies.

Customer Service Manager, Bristol Airport (2007 to 2011)

Formulated and presented objectives for personal and operational performance, conducted formal staff appraisals for teams, and provided development opportunities for individuals. Analysed and reviewed customer feedback to manage and respond to customer complaints, whilst identifying opportunities for improvements in service delivery, product offering, and operational efficiency. 

Key Accomplishments;

• Administered high-volume serving of 350,000 bookings by ensuring logistics for 630,000 vehicle movements and customer transport between car parks and Airport Terminal.
• Deployed and ensured overall compliance with Health & Safety within the workplace and site environment. 

Master’s Degree in History, University of Zielona Gora

Postgraduate Diploma in Management and Marketing, Wroclaw University of Management

Postgraduate Diploma in European Union Agricultural and Environmental Policy, Wroclaw University of Environmental and Life Sciences