About kareemulla ambaarapu:
Having Good experience in IT industry. Worked in many roles.
- Incident Manager
- Problem Manager
- Service Manager
- Deployment Manager
- Change Manager
- Production Support Lead
- Application Support Lead
- Project coordinator
- Project Lead
Experience
- Involved in module Integration activities and work with unix shell scripts.
- Worked with Control-M tool -Schedule and Monitoring Batch Jobs
- Created suspend order for Disable profile and raise reconnect order.
- Perform purging activity (TS1 and TS2) to created new Starter pack
- Worked with SAP,Siebel,NGIN and RSIM teams to resolve the issue.
- Manual Sftp files from BSS to external systems
- Analyze the Interface files ,Batch processing, Scheduler Jobs, Alerts monitoring for suspicious activity.
- Providing permission to access the screen such as Master maintenance, Transaction maintenance .
- Involved in UAT activities as reproducing issue, Deployment files, Configuration files, Workflow configuration files.
- Resolve wifi issues and Birthday bonus issue for customers
- Resolve Email or SMS bill notifications to customer .
- Worked with daily customer trouble tickets from L2 and L3 tickets
- Perform diskspace utilization issues and Db related issues (index, store proc, constraints)
- Analyse the Interface files, Batch processing, Scheduler and monitoring Tidal Jobs.
- Involved in Preparing Release notes and Technical documentation
- Worked with Batch servers, Ldap servers, Cloud servers and troubleshooting server issues.
- Mailing Daily/weekly/monthly reports, Legal work list reports to down system managers
- Scheduling and Monitoring of jobs via scheduling tool Tidal in Production.
- Defects fixing for the issues raised by internal project teams for various releases.
- Creation of builds and deployment activities and Performing post-implementation reviews
- Worked with Workflows, Configuration files, Templates used in Application to words resolution the issues.
- Analyse AWR Reports and CPU utilization reports and provide solution to customer when system slowness
- Involved in Process Management, Service Management, Change management and Release management.
- Followup with team on high priority production issues after new CR deployments.
- Worked with multiple teams to resolve production issues and analyze new CR's.
- Strong command in telecom activities -SIM registration, activation, suspend, termination, Billing ,Wifi, free calls/sms, golden numbers, New number creation (Starter packs).
- Good knowledge in Goods Stock Inventory (Ware house, Distributors, outlets)
- Interaction with multiple vendors and follow-up for Progress and conducting meeting to achieve quality output.
Education
M.Tech (Software Engineering) 2008 to 2010.
B.Tech (Computer Science Engineering)
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