Karine Pecheur

As a supportive, compliant and process driven individual, I have over 18 years’ experience operating in varied administrative and customer focused roles. During this time, I have developed a robust knowledge of time management, prioritising tasks within fast-paced environments, supporting continued process improvement strategies and assisting multi-functional teams. Furthermore, in my role as International Team Manager at The Open University, I have been instrumental in the successful delivery of a range of student facing services to enable students to make study choices leading to focused study progression, qualification completion and engagement. Additionally, I have workedin partnership with the student Recruitment and Support Centres leading, coaching, and developing the Student Recruitment and Support Advisors.

I successfully implemented an advanced specialist team – the International Enquiries Team – using MI reporting, efficient scheduling of resources, communicating effectively with relevant stakeholders, demonstrating consistent management style, continuously delivering evidence of high performance and productivity.

Whilst ensuring internal processes and regulations are met, I have also worked for Portico (on behalf of Santander) in the role of Client Services Manager. During this role, I was able to demonstrate the ability to deliver on-site inductions and informative presentations to a wide variety of audiences. This experience developed an engaging, confident,and focused approach to presentation delivery.

Proven customer service expertise spanning 18 years + | Multi-lingual, process driven and ability to enhance standards, team performance &service delivery | Implements team development strategies – delivers quality results

Social Science & Translation