About Karthiga Sethuprakash:
As client executive manages the overall relationship with a client, from identifying their needs and goals, to delivering solutions and value, to ensuring their satisfaction and loyalty
Experience
EMPLOYMENT HISTORY
Customer Support Executive Lead
MCDONALD'S, LONDON, UK Dec 2023 - Present
- Managed a team of customer support executives, providing leadership and guidance to ensure excellent customer service delivery.
- Oversaw the resolution of customer inquiries, complaints, and feedback through various channels, including phone, email, and social media.
- Conducted regular training sessions for customer support executives to enhance their communication skills and product knowledge.
- Analyzed customer data and feedback to identify trends and areas for improvement, implementing proactive solutions to address issues.
- Collaborated with cross-functional teams, including operations and marketing, to implement customer-centric initiatives and promotions.
- Monitored key performance indicators (KPIs) to track team performance and identify opportunities for optimization.
Order Processing and Customer Service Administrator
UNITED AIRCON Jan 2018 – Sep 2023
- Provided administrative support to a dynamic team, including handling customer inquiries and managing office supplies.
- Assisted with data entry, maintaining accurate records in company databases.
- Organized and scheduled meetings, ensuring all necessary materials were prepared in advance.
- Contributed to the preparation of detailed reports and presentations for management.
- Coordinated with various departments to ensure smooth office operations. Assisted the sales team with handling and distributing incoming calls, ensuring prompt and professional responses.
- Entered and reviewed intercompany orders in CRM, maintaining accuracy and efficiency.
- Prepared customer order confirmations by cross-checking purchase orders against sales orders for accuracy.
- Coordinated with the warehouse to collect pick lists and update tracking numbers in CRM.
- Maintained communication with customers regarding order changes, delivery dates, EOL product alternatives, and split order quantities.
- Filed customer purchase orders and internal order paperwork post-fulfillment, ensuring organized records.
- Checked customer orders for special terms, flagging and escalating unusual matters appropriately.
- Supported the sales team with processing quotes and updating customer information.
Education
EDUCATION
Master Degree – MSc. International Business with Advanced Practice
Ulster University, London | Sep 2023–Pursuing
Bachelor Degree – Electronics and Communications Engineering
Sri Ramanujar Engineering College, Chennai India | June 2014–Apr 2017
Diploma – Computer Engineering SRM University, Chennai, India |June 2011-May 2014
High School –
Shri A Ganesan Matriculation Higher Secondary School, India | Apr 2011
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