kbrom kidane

 Versatile professional seeking new career opportunities, with a strong background in electronics service management, customer service, and security. Experienced in supervising mobile and home appliance repairs, troubleshooting, and enhancing customer satisfaction. Holds a Level 2 Award and active SIA Door Supervisor Licence. Proficient in IT support, software development, and network essentials, with a BTEC Level 3 diploma. Skilled in Amharic and Tigrinya in English interpretation. Eager to contribute expertise in a dynamic role within the electronics manufacturing sector or related fields.

- Branch Supervisor in an international electronics service centre, overseeing mobile phone and home appliance repairs (3 years).- Customer Service expertise, handling complaints and troubleshooting effectively (3 years).

- Door Supervisor with an active SIA license, ensuring safety and security (1 year).- Retail Roles including Shop Assistant, Cashier, and Order Coordinator, delivering exceptional service and managing transactions (1 year).

- IT Support and Software Development, with a BTEC Level 3 Diploma in Professional Competence for IT and Telecoms (2 years).- Interpreter for Amharic and Tigrinya, with experience in Ethiopia for an electronics company and travel agency (1 year).

BTEC Level 3 Diploma- in Professional Competence for IT and Telecoms. 

Level 2 Award for Door Supervisors in the Private Security Industry. 

Software Tester Certification 

Level 2 Teaching Assistant certification. 

Advanced Diploma in Software Engineering. 

Level 4 IT and Networking Support.