Kevin Marceau

Knowledge Engineer

May 2021 – September 2022

• Developed and managed complex data pipelines while working closely with product managers, other knowledge engineering teams, and project managers to enhance Alexa’s key functions worldwide.
• Contributed to the expansion of the Knowledge Graph (ontology) and the Knowledge Base (database).
• Determine content creation priorities and maintenance procedures using analytical data.
• Conducted regular audits of the knowledge base, identifying outdated or incorrect information, and implementing updates to ensure data accuracy and consistency.
• Acted as a subject matter expert, providing guidance and support to the French Data Analysts on complex technical issues and ensuring adherence to internal knowledge management policies and best practices.
• Collaborated with product managers and business stakeholders to identify opportunities for knowledge base expansion and improvement, gathering feedback and implementing enhancements to meet evolving customer needs.
• Analysed user behaviour and search patterns within the knowledge management system, using insights to drive continuous improvement and enhance the overall user experience.

French Data Analyst Team Leader Jun 2020 - May 2021 / French/Spanish Data Analyst Feb 2018 - Jun 2020

• Expanded and maintained Alexa’s ability to understand and answer questions for customers.
• Leveraged familiarity with French culture to innovate on behalf of Alexa’s customers in France and Canada, enriching how customers receive information.
• Identified new content opportunities and filled gaps in Alexa’s capabilities by localising existing content or finding and ingesting new data sources.
• Closely monitored specific KPIs, and drive improvements in query success and engagement.
• Helped drive new experiences for French and French-Canadian customers.
• Organized regular trainings on various Data Analyst workflows.
• Created comprehensive onboarding and technical resources for other Data Analysts.
• Ran weekly troubleshooting office hours.
• Assisted teams with analysis of language data and helped to establish evaluation uniformity by discussing expected outcomes.
• Conducted device testing, identifies bugs, and communicated findings to relevant teams.
• Contributed to translation, content creation, identification of language-related issues and providing solutions.

1st (Hons) MA in Translation Studies, The University of Hull, Hull, UK, 2016 - 2017

European BA in Communications & Marketing, Icadémie, Toulon, France, 2011 - 2012 

BA in Wine Marketing, University of Bordeaux, Bordeaux, France, 2010 - 2011 

HND in International Trade, Lycée Ozenne, Toulouse, France, 2007 - 2009