Khalid Hussen

Sheffield Hallam University graduate with a BSc in Accounting & Economics, seeking a challenging role in financial analysis and accounting. 

Warehouse Operative
IKEA | November 2020 – July 2021 

• Provided exceptional customer service, addressing inquiries and concerns to ensure a positive shopping experience. 
• Collaborated with cross-functional teams to optimise store operations, contributing to efficiency improvements. 
• Implemented efficient stock management practices to streamline inventory control. 

Call Centre agent 

Ant Marketing | July 2021 – October 2021 

• Handled incoming calls and inquiries for the NHS, demonstrating empathy and problem-solving skills. 
• Effectively managed sensitive and urgent cases, coordinating with healthcare professionals. 
• Maintained professionalism during challenging situations. 

Sales Advisor

CC33 | August 2023 – November 2023 

• Consistently exceeding sales targets. Proven track record of surpassing monthly sales goals. 
• Achieved a 20% increase in sales during the first quarter through targeted client outreach and strategic upselling techniques.
• Developed and maintained a portfolio of high-value clients, resulting in a 15% increase in customer retention.
• Energy market expertise. In depth knowledge of energy solutions and market expertise. 
• Effective communication. Strong rapport-building and persuasive skills on the phone. 

Store Manager 

Rassams | September 2021 – September 2022 

• Led a team of 10 employees, fostering a productive work environment. 
• Conducted regular team meetings to ensure clear communication of goals and expectations.
• Implemented employee development initiatives, resulting in improved team performance.
• Optimised inventory management strategies, reducing costs. 
• Resolved customer complaints and maintained high satisfaction levels. 

Sheffield Hallam University | September 2020 – 2024 Bachelor of Science in Accounting & Economics (Expected Graduation: 04/2024)