
Lana Helena
Customer Service / Support
About Lana Helena:
A trustworthy, deeply conscientious, and creative professional with experience in multiform fields and with the coordination and improvement of the guest experience. A solid aesthetic orientation with associated keen attention to detail. Confident and open communicator; motivated and curious.
I bring creativity, enthusiasm, analysis, research, and vision to every project. Highly focused, I always seek to develop new skills and learn from the best in the field.
Experience
Delivering excellent guest service with a personalized experience in the venue and an intuitive approach. Engaging with guests confidently, building trust, creating awareness of ongoing care and approachability, and acting as a central source of information.
Education
Masters Degree in art related field
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Senior Guest Experience Agent
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Guest Services Agent
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Nobu Hotel London Portman Square LondonThe Guest Services Agent will be the first voice of Nobu Hotel London Portman Square ensuring every call and enquiry is handled with warmth professionalism and care. · ...
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Guest Experience Agent
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Mandarin Oriental LondonWe're looking for a Guest Experience Agent to join our Guest Experience team.Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, · resorts and residences located in prime destinations around the world. · ...