Lasantha Kongaha

Experienced banking professional with over 24 years in the Retail Banking industry, specializing in service performance, customer experience, and operational efficiency. Demonstrated success in leading teams to drive service excellence and enhance customer satisfaction across multiple touchpoints, including retail, SME portfolios, and contact centers. Adept at using data-driven insights and advanced influencing skills to plan, lead, and execute service improvements. Passionate about delivering first-class customer journeys and aligning service delivery with organizational goals. Recently I completed a master’s degree in finance and Investment, positioning myself to continue making a significant impact in the banking and investment sectors.

• Business Plan: Successfully achieved branch business plan focusing on product mix, cost management and pricing strategies. 
• Operational Excellence: Adhered to Operational guidelines, Audit process and Regulatory requirements to ensure operational efficiency. 
• Customer Service: Ensured exceptional internal and external customer service as trusted advicer.
• Loan and Credit Administration: Maintained quality loan book by proper evaluating and documenting.
• Risk Management & Collection: Ensured compliance with regulatory requirements, AML, KYC and active process of Loan recovery. 
• Teamwork and Employee Development: Led the team to the objectives of the branch developing employers’ credentials and review performance for promotions. 
• Relationship Management and Brand Representation: Maintained bank’s image in the community with professional positive relationships. 

MSc Finance and Investment.                                                                                 Sep 2023 – Sep 2024

University of Bradford, UK. 

Grade – Upper Second Class (2:1)

Asset Pricing and Financial Markets

Derivatives Pricing and Valuation

Financial Risk Management in European Banking

International Finance

Business Economics

Quantitative methods in Finance

Contemporary issues in Accounting and Finance

Digital Marketing

Master of Business Administration.                                                                       May 2015 – Nov 2016

Cardiff Metropolitan University, UK.

Grade – Pass (3rd)                                                              International Business

Strategic Management                                                        Marketing Management

Research Methodology                                                        Managing Human Capital Entrepreneurship

International Marketing Management                                  Financial Analysis and Management