Laura Hardy

Based in Wrexham and Shropshire - I am a dynamic and results-driven HR professional with extensive experience across HR administration, recruitment, payroll, and finance. Proven ability to streamline processes, enhance employee experience, and deliver operational excellence in fast-paced environments. Adept at leading teams, implementing digital solutions, and supporting the full employee lifecycle. Recognised for strong communication, adaptability, and a customer-focused approach.

Professional Summary

Dynamic and results-driven HR professional with extensive experience across HR administration, recruitment, payroll, and finance. Proven ability to streamline processes, enhance employee experience, and deliver operational excellence in fast-paced environments. Adept at leading teams, implementing digital solutions, and supporting the full employee lifecycle. Recognised for strong communication, adaptability, and a customer-focused approach.

Key Skills

• End-to-end HR Operations: Skilled in managing the full employee and contractor lifecycle, including recruitment, onboarding, offboarding, employee changes, benefits administration, absence and sickness management, probation reviews, compensation processes, and ad‑hoc HR requests.
• Creation of Employee & Management Guides and Process Documentation
• IR35 compliance and umbrella company management
• Payroll & Benefits Support
• Process Improvement & Digital Transformation
• Team Leadership & Mentoring
• HR Systems: BambooHR, People HR, Jira, Recruitee, Qwyn, Gamma, Bright Pay, Sage, Avantus, Hybrid Hero.
• Finance Administration (AP/AR, Credit Control, Sage)
• Reporting & Data Analytics
• Microsoft Office Suite 

Professional Experience

Senior HR Administrator

Delta Capita Limited – Wrexham | Sep 2021 – Present (leaving due to redundancy)

• Led and developed a team of three HR professionals, driving continuous improvements in HR processes and employee lifecycle management to enhance efficiency and service delivery.
• Managed end‑to‑end onboarding for employees and self‑employed contractors, ensuring full compliance with IR35 and umbrella company regulations, coordinating contracts and right‑to‑work checks, and delivering seamless inductions that supported rapid integration into the business.
• Oversaw the complete offboarding process for employees and contractors, ensuring compliance, accurate documentation, and smooth transitions that safeguarded business continuity.
• Managed employee probation periods, ensuring managers adhered to timelines and procedures, and providing guidance on outcomes to maintain consistency and compliance.
• Authored a comprehensive “Book of Benefits,” employee welcome packs, and HR/management guides, standardising processes and ensuring consistent application across the HR operations team.
• Implemented Jira as a project management tool within HR, streamlining workflows and improving efficiency in performance reviews, onboarding, and process tracking.
• Designed and delivered engaging induction programmes for UK & Ireland employees, improving early engagement, retention, and cultural integration.
• Digitally transformed onboarding and offboarding processes, introducing automation and digital documentation to enhance compliance, accuracy, and employee experience.
• Supported payroll processing, benefits renewals, and HR policy updates, ensuring accuracy, GDPR compliance, and alignment with evolving legislation.
• Partnered with the recruitment team to manage job postings, candidate tracking, and interview scheduling, contributing to efficient and timely hiring processes.
• Produced accurate HR reports on joiners, leavers, and contractors, providing data‑driven insights to support strategic business decisions.
• Coordinated employee surveys and feedback initiatives, analysing results to inform HR strategy and improve employee engagement.
• Mentored and coached junior HR team members, fostering professional growth, knowledge sharing, and capability development within the team.

Finance Administrator / Senior Administrator

The Needham Group – Whitchurch, Shropshire | Sep 2015 – Sep 2021

• Transitioned into finance administration, taking ownership of accounts payable/receivable, supplier invoicing, and expense tracking, ensuring accuracy and compliance with company policies.
• Streamlined financial reporting processes, producing timely and accurate reports that improved visibility for management and supported informed decision‑making.
• Provided cross‑functional support to both HR and Finance leadership, coordinating administrative tasks that strengthened collaboration between departments.
• Oversaw customer accounts, proactively managing credit control, resolving discrepancies, and maintaining strong client relationships to ensure timely payments.
• Managed stock inventory, purchase orders, and customer databases with precision, improving operational efficiency and data accuracy.

Early Career Experience – Customer Service & Recruitment

Various roles including Service Delivery Consultant (Hyphen Recruitment), Customer Service Administrator (Sciquip), and Assistant Manager (AAT) | 2012 – 2015

• Delivered end‑to‑end recruitment support for IT professionals, including sourcing, interviewing, compliance checks, and offer negotiation, building a strong foundation in HR processes.
• Developed excellent client and candidate relationship management skills, ensuring seamless recruitment operations and high levels of stakeholder satisfaction.
• Provided administrative and customer service support across order processing, logistics, and account management, strengthening organisational and multitasking abilities.
• Gained early leadership exposure as Assistant Manager, supporting team coordination, workload prioritisation, and service delivery improvements.
• Built transferable skills in communication, problem‑solving, and process management that underpin later success in HR and administration roles.

References available on request.

School, College and various training courses within recruitment, and HR