Laura Roberts

Rhuddlan, Denbighshire

This professional is in active search of jobs

engineering Freelancer

About me:

I possess the enthusiasm, determination and organisational skills to develop important relationships and influence key stakeholders. I have been informed by former employers I possess the attitude and confidence to work well with new people, allowing me to easily create professional relationships. I am an excellent communicator who is not afraid to ask for help when required. I have many transferable and adaptable skills.

My drive for helping people and providing them with a high quality service is what led me to have a career in the beauty industry for several years. To see instant results and witness the reactions of my clients after providing them with a personal service is what I enjoyed the most. My career has allowed me to work with many people from different backgrounds. Although most were enjoyable to assist and work with, I have come across many challenging clients. This I feel has grown my confidence and provides me with the skills and knowledge needed to deal with the general public in a confident and professional manor.

In my current role as Covid-19 Vaccine Administrator I am able to use my customer service experience to use when contacting patients and answering their queries. After receiving my full training I have also gained the experience of working self-managed, allowing me to be consistent with my workload and ensuring I am up to date and ahead of schedule.

Education:

ELN Online Training July-August 2020

BTEC Level 3 Educator & Training - Pass

 

North Wales training ​​​​​​​June 2013 – October 2014

NVQ LEVEL 2 Customer Service - Pass

 

Llandrillo College​​​​​​​ September 2009 – June 2010

NVQ LEVEL 2 Numeracy, Literacy and Beauty Therapy – Pass

 

Llandrillo College September 2010 – June 2011

NVQ LEVEL 3 Numeracy, Literacy and Beauty Therapy – Pass

 

Ysgol Glan Clwyd​​​​​​​ September 2004 – June 2009

GCSE: ​Science Triple Award (B, B, B), Food economics (B), Mathematics (B), Religious Education Short course (C), English Language (B), English Literature (C), Welsh Language (C), Welsh Literacy (C), Business Studies (C)

Experience:

Experience

Bronyffynnon Surgery –Vaccine Administrator (COVID19) March2021- Present

  • Greeting and booking in patients attending the vaccination sites
  • Booking appointments over the telephone and scheduling forthcoming appointments
  • Organising patients vaccination paperwork ready for their vaccine information to be noted
  • Recording and updating patients vaccine details on national system (WIS) and CYPrlS
  • Contacting patients who have not yet booked in for their vaccine to increase intake and log of patients decline the vaccine
  • Putting in a well organised contact system to be followed by colleges when I am out of office or in the vaccination clinic
  • All other administration duties
  • Allure - Beauty Therapist & Educator – July 2020 – March 2021 
  • Fully qualified at level 2 & 3 therapist providing a variety of beauty treatments including health checks, recommending suitable treatments and selling additional products.
  • Fully qualified ELN Level 3 Educator and Beauty Guild Member, teaching a range of treatments to students including ongoing support and education outside the classroom
  • Additional responsibility for ordering stock for the salon, cashing up, key holder and in-house training.
  • Reception duties including making appointments, greeting customers in person and on the phone, maintain security, updating systems, maintaining an organised workspace for both employees and customers.

 

HCA Healthcare International - Customer Service Officer – February-March 2020 

  • Responsible for resolution of customer queries and complaints
  • Taking payments
  • Answering patient’s emails
  • Collection duties involving invoicing via post/email

 

 

Rejuva - ​​​Senior Beauty Therapist ​​​July 2012 – February 2020

  • Fully qualified Level 3 Beauty Therapist providing a variety of beauty treatments including health checks, recommending suitable treatments and selling additional products. Additional responsibility includes ordering stock for the salon, cashing up, key holder and in-house training.
  • Reception duties including making appointments, greeting customers in person and on the phone, maintain security, updating systems, maintaining an organised workspace for both employees and customers.
  • Carrying out in-house training for new staff members and acting as mentor
  • Reduce losses and improve sales 
  • Responsible for resolution of customer queries and complaints 

 

The Beauty Spot​​ - Therapist ​​​​​October 2011 – June 2012

  • Therapist providing a variety of beauty treatments
  • Reception/administrative duties

 

Spar​​​ - Retail Assistant​​​​ July 2011 – October 2011

  • Liaising with customers
  • Process payments (cash office activities)
  • Restocking and general upkeep of the store
  • Actively reduced losses and improve sales through several actions such as reducing shrinkage issues and stock loss

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