Laura Simmonds

I am a confident, self-motivated, and reliable person and able to organise myself efficiently and effectively, with excellent organisational skills.

I have excellent computer skills. I am confidently using all Microsoft packages and a touch typist, typing 64wpm.

I enjoy Customer Service’s/Administration and providing the best level of service to customers. I thrive working in a fast-paced environment and work well within a team and on my own initiative. I enjoy the customer contact and I enjoy working as part of a team and on my own initiative. I have a positive approach with great communication skills. 

Siretta Ltd – Digital Marketing Coordinator

From: September 2018               To: Present

Daily Roles/Tasks Included:

·       Providing marketing support to product managers.

·       Managing the monthly social media planner which includes creating and posting across all social platforms.

·       Working with large distributors to ensure they have all marketing collateral to promote the Siretta product range.

·       Creating marketing emails to promote new products monthly and reporting on open and click through rates for each campaign.

·       Creating images to use across social platforms and email campaigns.

·       Implementing and working on the internal CRM system such as: creating contacts, email campaigns, social media management, tracking downloads, managing, and implementing of visual workflows.

·       Creating and implementing of marketing processes for internal use and processes for the CRM databases.

·       Recording and reporting on monthly KPI’s.

·       Presenting my individual marcom activity in a quarterly marketing meeting.

·       Managing website content such as: Blogs, Latest News Articles, Product details, Document Library, etc.

·       Providing excellent customer service skills both internally and externally.

·       Analysing distributor’s website data, reporting, and managing changes to improve the customer experience.

Siretta Ltd – Sales Support Administrator / Internal Sales

From: October 2017               To: August 2018

Daily Roles/Tasks Included:

·       Provide first line response to customers and distributors by telephone, email and the use of the dedicated communication portals developed by Siretta

·       Supporting external sales and distributors with the objective to increase sales and business opportunities in the territory

·       Dealing with incoming sales enquiries and provide budgetary pricing, quotations, lead time and delivery information

·       Actively promote and sell full range of products as designated by management

·       Sales order processing to initiate order fulfilment ensuring accuracy and timely response

·       Managing customer & distributor order books; pre-progressing their order to ensure on-time delivery

·       Qualify sales lead for external sales and product managers

·       Manage all emails in the Sales group mailbox and distribute to relevant department where required

Ardour Recruitment - Recruitment Resourcer

From: February 2015             To: August 2017

Daily Roles/Tasks Included:

·       Candidate resourcing, screening and shortlisting for interviews

·       Candidate registration management

·       Managing the candidate ‘keeping warm’ process

·       All client and candidate correspondence

·       Dealing with Client / Candidate General Enquiries

·       New starter follow ups / deliveries

·       Management of the online recruitment systems / Updating details

·       Health & Safety Representative: Created and managed all aspects of Health & Safety

·       Maintenance of group email inboxes

·       CRM management, improvements and training members of staff

·       Delivering recruitment campaigns

·       References collation

·       Reporting – creating, editing and analysing reports

·       Regular updating / uploading of job vacancy adverts, trackers

·       Marketing activities related to the client / candidate attraction

·       Website Management using Word Press – uploading new literature and making amendments when required

·       Creating training processes, delivery this to team members and ongoing management

·       HR Responsibilities – REC / Legal Updates

·       Compliance management

·       Creating efficient filing systems

·       General office duties / Stationary / petty cash

·       Collating sales figures/targets for the team

Redland – Customer Service Representative

From: April 2011             To: April 2014

Daily Roles/Tasks Included:

·       Delivering excellent customer service to both internal and external customers

·       To handle incoming customer calls effectively which could be an order, price query, stock availability or transport query, etc

·       Processing orders over the telephone/email onto the internal computer database (SAP)

·       Raising quotations and sending out customer price lists

·       Making outgoing calls to customers to ensure they are receiving the best level of customer service

·       Listening and monitoring phone calls

·       Dealing with all customer queries, efficiently and effectively to ensure resolved to both the customer and the company' satisfaction, whilst minimising cost

·       Working with Wincanton to ensure all deliveries are made as quick as possible

·       Taking transport complaints from customers or site managers, such as damage on site, a vehicle not being able to make a delivery due to site access problems

·       Taking customer complaints relating to product or a transport problem and raising the complaint on internal system and investigating this and managing the complaint until resolved

·       To support the achievement of sales and volume targets by maximising on order

·       Administrative duties such as filing, managing the stationery and ordering as required

·       Monitoring and evaluation of personal performance such as data entry and telephone call evaluations on a monthly basis

·       Resolving customer invoice queries – investigating where the price is from, why it was invoiced incorrectly etc

·       Working to Redland KPI's

Bodriggy Health Centre – Medical Receptionist

From: July 2010              To: April 2011

Daily Roles/Tasks Included:   

·       Appointments Desk – Booking in patients, making appointments, registering new patients/temporary patients, dealing with customer enquiries

·       Switchboard – answering all incoming calls, dealing with home visits and record them accurately, ensure doctors receive visit requests, either by person or by pager, and order oxygen & transport requests

·       Medical Records – extracting records when required and filing them away

·       Prescriptions – processing repeat prescription requests and dealing with queries

·       Scanning – scanning in documents such as referrals and all correspondence with reference to patients

·       Communications with Consultants, Nursing Homes, District Nurses, etc. General enquiries with reference to patients.

Accord Office Supplies – Operations Co-Ordinator

From: February 2009         To: May 2010

Daily Roles/Tasks Included:

·       Working on Goods Inwards – signing for deliveries, booking them in and locating them within the warehouse

·       Daily stock counts – counting stock then amending stock if required

·       Customer Returns – receiving the goods then re-locating the stock or sending it back to supplier if the item was not a stocked line. Communicating with drivers on when item(s) will be collected. Liaising with suppliers to get goods sent back. Working on internal spreadsheet to keep track of what items are going back and when etc. Raising the paperwork on internal systems

·       Holiday cover when the buyer is on annual leave – I would have to source items for customers and liaise with the Customer Services teams internally, find out backorder dates from suppliers if an item was out of stock, etc

Accord Office Supplies – Print Co-Ordinator

From: November 2007         To: February 2009

Daily Roles/Tasks Included:

·       Manage nominated customer print accounts and work with associated Business Managers to deliver first class customer service levels.

·       Manage nominated supplier relations in a pro-active manner to deliver a first class supply chain solution.

·       Source and negotiate best prices for new customer required print works to maximize profitability for the business on all sales orders.

·       Answer incoming calls to the department in a professional and proficient manner and to respond to both internal and external customer enquires in a positive and effective manner.

·       Liaise with business managers and sales staff throughout business to co-ordinate customer print orders to ensure delivery is in line with customer expectations.

·       Review daily back order reports to identify and progress outstanding purchase orders.

·       Maintain operating databases and computer records to allow departmental information to be gathered.

·       Maintain departmental filing systems to ensure that all customer and supplier literature and artwork are up to date and readily available.

·       Develop multi-skill abilities to provide effective sickness and holiday cover throughout the department to sustain operational effectiveness at all times.

·       Fully support departmental and business procedures to ensure that consistent working methods are used at all times.

·       Fully support sales and promotional activity within the department to maximise business generating opportunities with new and existing customers.

·       Feedback to all customers within the required timeframe.

·       Complaint Handling

Solution Centre Limited – Customer Service Advisor

From: March 2006       To: November 2007

Daily Roles/Tasks Included:

·       Dealing with Customer Enquires – such as Accounts Department, Pricing, Deliveries, complaints, sourcing of products for customer needs, etc on the telephone

·       Filing

·       Processing of orders via fax, email & web orders

·       Purchasing of goods ordered by customers on a day to day basis –using regular suppliers and negotiating the best price

·       Sourcing new suppliers to get the best price possible

·       Internal Telesales Account Manager

·       Sales Administration support to Business Managers

·       Prospecting for new customers

·       Database Cleansing, Database Management Skills

·       Excellent IT Skills, I am able to use all Microsoft Packages

·       Sales / Marketing – such as compiling and sending out promotions and organising blitz day’s and much more

·       Training new employees on internal system, procedures and general customer service skills

·       Learning and researching of Office Machines (working alongside Samsung Electronics)

Velosi Europe – Administrator

From: April 2004           To: March 2006

Daily Roles/Tasks Included:

·       Receiving new orders and setting them up

·       Arranging Inspections in different parts of the world

·       Internal/external communications via telephone fax and e-mail

·       Chasing up outstanding Invoices

·       Scanning Invoices and sending them to Clients

·       Reports coordination

·       Creating Tender’s and sending them to new Client’s

·       Organising and booking Hotel and flight reservations

·       Record system and filing maintenance

·       Typing reports and inspector’s C.V’s on Velosi Internal formats

·       Courier Booking

·       Stationery Maintenance

·       Photocopying

·       Responsible for incoming / outgoing post

·       Preparing Inspectors CV’s and insuring they get sign with all other required documents, e.g. copy of Driving License, Motor Insurance, etc.

·       In charge of the Holiday Planner.

·       Responsible for Employee’s sick days/Diary Management

Education

September 1998 – May 2003.

The Bulmershe School:

Business Studies                                             B

English Language                                            C

English Literature                                             C

Child Development                                           C

Mathematics                                                   D

History                                                           D

French                                                           E

Science                                                          D