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With two years of experience as a Customer Associate in UNIPOINT IT SOLUTIONS PVT LTD,INDIA, I have honed exceptional communication and problem-solving skills, ensuring high customer satisfaction. I have developed a keen understanding of customer needs and preferences, enabling me to provide personalised service. My ability to handle complaints effectively and turn negative experiences into positive ones has strengthened customer loyalty. I am adept at multitasking in a fast-paced environment, consistently meeting and exceeding performance targets. My experience has also taught me the importance of teamwork and collaboration in delivering outstanding service.

I completed a BA in Economics in 2021 and gained two years of experience as a Customer Associate from December 2021 to December 2023, where I developed strong communication, problem-solving, and customer service skills. Now, I am pursuing an MSc in International Business Management at Wrexham University to further enhance my business acumen and global management capabilities.