Leanne Fegan

I’m a highly motivated and results-oriented Business Analyst with a strong track record in delivering ICT solutions, optimising business processes, and driving strategic transformation through data-led decision-making.

With a background that spans both business and education, I bring a unique blend of analytical thinking, clear communication, and a people-first approach to every project.

My career journey includes hands-on experience in procurement, supply chain optimisation, and digital transformation, as well as time spent as a teacher, where I honed my ability to communicate complex ideas clearly, lead teams, and foster meaningful engagement—skills I now apply to workshops, training, and change management.

At Alternative Heat, I lead end-to-end business systems projects—mapping complex processes, gathering requirements, managing system procurement (CRM, DocuSign, PayApps), and deploying Power BI dashboards. I’ve implemented automation via Microsoft Power Apps and Power Automate and support project governance with PIDs, UAT scripts, and business cases.

Previously, at Ornua (Kerrygold), I delivered €350k+ in savings through procurement process improvements and IT integrations, and built actionable BI reports that informed executive decisions. I’ve led supply chain initiatives and played a key role in major transformation efforts.

Core Strengths:
• Business Process Mapping (“As-Is/To-Be”)
• Requirements Gathering & Procurement Support
• ICT Project Delivery & Change Management
• BI Reporting (Power BI, M3) & Data Governance
• Workshop Facilitation & Stakeholder Engagement
• Functional Specifications & UAT Coordination
• ERP Implementation Readiness & Governance
• Training, Mentoring & Communication (Former Teacher)

I’m passionate about solving complex problems, aligning business needs with scalable ICT solutions, and building collaborative relationships across all levels of an organisation.

I'm now open to new opportunities where I can combine my technical skills, communication strengths, and education background to drive meaningful digital transformation.

Alternative Heat Ltd:

Business Systems Analyst: April 2025- present

Lead cross-functional ICT and digital transformation projects. Collaborate with stakeholders to gather requirements, document processes, deliver project documentation, and support procurement and adoption of new systems

Key Responsibilities & Achievements

• Process Improvement & Automation
  Mapped “As-Is” and “To-Be” processes, identifying inefficiencies and deploying Microsoft 365 tools (Power Apps, Power Automate).
• Requirements Gathering & Procurement
  Led stakeholder workshops and defined technical and functional requirements to support procurement of CRM, DocuSign, PayApps, Tender Search, and Social Value Calculator.
• ICT Project Delivery
  Delivered multiple projects on time and within budget using structured documentation (PIDs, UAT scripts, reporting templates).
• BI Reporting & Data Governance
  Built Power BI dashboards across HSE, Procurement, Logistics, and Maintenance.
• AI Evaluation & Strategic Planning
  Assessed platforms (ChatGPT, Copilot, Perplexity) to support automation strategy.
• Stakeholder Engagement & Training
  Delivered Lunch & Learn sessions, user training, and regular reports to senior leadership.
• ERP Readiness
  Initiated process alignment with external consultants to prepare for future ERP implementation.

Ornua Ingredients Ireland:

Procurement Co-ordinator: May 2022-April 2025

Led BI initiatives and supported procurement transformation within a global supply chain environment.

Key responsibilities & Achievements:

• Business Process Improvement: Led the review and resolution of BI reporting issues, delivering €350k in annual savings through innovative IT solutions.
• Ways of Working Lead: Identified business pain points and implemented strategies to improve efficiency, foster staff development, and enhance workplace culture
• Stakeholder Management: Built strong, lasting relationships with logistical and manufacturing partners to ensure on-time, in-full delivery of Kerrygold products globally
• Data-Driven Decision Making: Analysed complex data to inform sound business and commercial decisions under pressure, meeting evolving market demands
• New Product Development (NPD): Supported global product launches for the Kerrygold brand, contributing to successful market entry strategies
• Industry Expertise: Represented Ornua as a judge at the International Cheese Awards, contributing professional insights to the industry
• Process Optimisation: Proactively introduced and implemented process improvements across supply-chain, including the development of SOPs and customer returns process enhancements.

Key deliverables:

• Achieves €350k in annual savings by developing IT solutions for Intercompany Purchasing
• Designed and implemented Standard Operating Procedures (SOPs) within Ornua Ingredients Ireland’s Supply Chain
• Reduced financial and stock exposure through redevelopment of customer returns process

St. Louise’s Comprehensive College: Home Economics, Child Development & Health & Social Care Teacher: September 2022-May 2023

Droitwich Spa High School: Trainee Home Economics Teacher: February-June 2022

The Chase High School- Trainee Home Economics Teacher: October-December 2021

Simultaneously managed and taught five diverse courses to approximately 200 students aged 11-19, catering to mixed abilities and ensuring academic and personal development. This experience enhanced my skills in stakeholder collaboration, data analysis and process optimisation

Key Responsibilities & Achievements:

• Performance Analysis: Analysed student performance against benchmarks, providing constructive feedback and implementing tailored strategies to enhance outcomes.
• Lesson Planning & Resource Creation: Designed and prepared lessons and educational resources to address the holistic needs of students, ensuring inclusivity and engagement.
• Data-Driven Decision Making: Used data insights to identify areas for improvement and introduced measures to improve student performance.
• Stakeholder Collaboration: Partnered with parents and key stakeholders to create a supportive environment that enabled students to reach their full potential.
• Pastoral Care: Provided individualised support to students, addressing their well-being and personal development 
• Classroom Management: Maintained a positive and productive learning environment, fostering engagement and participation among students.

Ornua Co-operative Ltd.

Senior Business Analyst: January 2020- August 2021

Business Analyst: March 2018-January 2020

Led the design and deployment of a new global standard operating model for the Procurement workstream, ensuring alignment with best practices and organisational growth objectives. Delivered impactful solutions across ERP systems (M3), Power BI dashboards, system integrations, and best practice initiatives.

Key Responsibilities & Achievements:

• Data-Driven Process Redesign/Cleansing: Played a pivotal role in Ornua's Master Data redesign, collaborating with senior management to enhance reporting capabilities and optimise data governance and participated in data cleansing. 
• Business Requirements Gathering: Facilitated workshops to document business processes, data flows, and requirements, translating them into detailed functional specifications and design documents.
• BI Reporting & Dashboards: Scoped and developed complex BI reports and dashboards to support strategic decision-making by senior leadership.
• Stakeholder Management: Managed relationships with senior reference groups, SMEs, and cross-functional teams to ensure project alignment and success.
• Change Management: Anticipated and addressed change impacts, collaborating with stakeholders to manage expectations during large-scale transformation projects.
• System Deployment: Delivered three Core deployments with zero critical incidents, ensuring high levels of business readiness.
• Process Automation: Reviewed existing workflows and implemented automated solutions to improve operational efficiency.
• Risk Mitigation: Identified and addressed potential cross-functional risks, presenting solutions to the change control board.
• Supplier Relationship Management (SRM): Assisted in sourcing and implementing an SRM system, ensuring integration, value delivery, and user acceptance.
• Team Leadership: Managed a global procurement project team, fostering a collaborative environment and supporting professional growth.
• Training & Policy Development: Delivered tailored training for new tools and reports, while authoring and publishing group-wide policies, including Procurement and Travel & Expenses policies.
• Testing & Quality Assurance: Planned and conducted sprint and user acceptance testing (UAT), developing test scripts to ensure system functionality and readiness.

Key Deliverables:

• Successfully delivered three core deployments with high business readiness and zero critical incidents.

Led the Supplier Relations Best Practice Initiative, establishing a key account structure to enhance supplier relationships

Ornua Foods Africa (Port Elizabeth): 

Sales and Marketing Graduate February 2017-February 2018

Supported Kerrygold’s sales and marketing expansion across Southern Africa through stakeholder engagement, product launches, and commercial analysis.

Key Responsibilities & Achievements:

• Product Launch & Commercialisation: supported in the successful introduction of two new cheese SKUs into the South African market and supported the redesign of packaging for two existing SKUs.
• Market Analysis & Reporting: Conducted market research and developed strategic insight reports for emerging African markets, presenting findings to regional and senior managers.
• Sales Growth: Drove Kerrygold’s sales growth in the South African butter and cheese categories, increasing shelf presence and brand visibility.
• Customer Issue Resolution: Resolved a critical packaging non-conformance issue for Kerrygold butter, recovering approximately €100k in potential losses.
• Stakeholder Collaboration: Supported commercial teams in scoping and launching new products, preparing materials for the global steering committee.
• Performance Analysis: Analysed Kerrygold’s sales performance, generating detailed reports and providing actionable feedback to management.
• Training & Development: Delivered ERP system training to staff, ensuring effective adoption and utilisation.

Key Deliverables:

• Delivered market insights and strategic reports for emerging African markets.
• Recovered €100k by resolving critical customer non-conformance issues.

Ornua Ingredients Ireland: 

Supply Chain/ Logistics Co-ordinator Graduate June 2016- February 2017

Supply Chain/ Logistics Co-ordinator Student Intern June 2016- February 2017

Supported supply chain, logistics and customer service operations to improve financial performance and service delivery.

Key Achievements & Responsibilities:

• Customer & Stakeholder Management:  Strengthened relationships with key customers, ensuring service excellence and alignment with business objectives.
• Supply Chain & Logistics Optimisation: Co-ordinated with sales and grading teams to align inventory planning with customer demand, improving order fulfilment.
• Data Analysis & Financial Reporting: Conducted account reviews and debt recovery analysis, leading to successful reduction of aged debt and improved financial tracking.
• Inventory & Stock Control: Monitored stock levels, identified discrepancies, and implemented corrective actions to enhance inventory accuracy.
• Operational Process Improvement: Gained hands-on insights into product quality control through cheese grading processes and factory visits, enhancing supply chain visibility and continuous improvement initiatives.

Key Deliverables:

• Successfully resolved stock variances, significantly reducing financial exposure to Ornua Ingredients Ireland by optimising inventory management processes.
• Recovered aged debt, resulting in improved cash flow and minimised credit risk for the business.

Institute Project Management Ireland 2019-2020

PMI Diploma Strategic Project Development

Technological University Dublin 2019-2020

Strategic Project Management Level 9

Ulster University 2012-2016

BSc Hons Consumer Studies 2:1

Published technical report:

An investigation into the prevalence and people’s experience of ‘food poverty’ within Causeway Coast and Glen’s catchments: Secondary analysis of local authority data

Irish Management Institute 2016

Ornua Graduate Programme

University of Worcester 2021-2022

Postgraduate Certificate in Education Design & Technology (Food)

St. Mark’s High School, Warrenpoint

2005-2012

3 A-levels A-B (including ICT)

8 GCSE’s A*-B

(Including Maths, English & Science