Lewis Evans

I am a motivated and adaptable individual with a strong foundation in problem-solving and teamwork. Through both academic studies and practical experiences, I have developed a versatile skill set that includes effective communication, attention to detail, and a commitment to delivering high-quality results. My experience in collaborative environments has strengthened my ability to work well with others, manage time efficiently, and quickly learn new tasks. I am currently seeking opportunities to apply my skills and contribute positively to a dynamic team in a customer-focused or service-oriented role. 

I have developed a strong foundation in customer service across various roles, which has allowed me to hone my communication, problem-solving, and customer interaction skills.

McDonald's Crewmate (Jun 2022 - Present):

• I engage directly with customers, handling orders, processing transactions, and ensuring a positive customer experience.
• I efficiently manage multiple tasks, including operating the cash register, taking orders via headset, and maintaining cleanliness in both the lobby and kitchen.
• My focus on excellent customer service has improved my ability to respond to customer needs quickly and maintain a calm, professional demeanor in fast-paced environments.

Shop and Website Assistant at Oxfam (Jan 2022 - Feb 2022):

• I provided customer support both in-store and online, assisting with inquiries and ensuring merchandise was prepared and listed correctly.
• Working with a diverse customer base, I developed patience and the ability to tailor my communication style to meet the needs of various individuals, especially while navigating older technologies.

Intern Developer at SovTech (Oct 2022 - Nov 2022):

• Though primarily a technical role, I regularly interacted with clients and team members to gather feedback and provide updates.
• This position enhanced my ability to clearly explain technical concepts and solutions to non-technical stakeholders, further building my customer service skill set.

These experiences have strengthened my ability to work effectively in customer-focused roles, where communication, attention to detail, and delivering high-quality service are essential. I am adaptable and thrive in team-oriented environments, always aiming to exceed customer expectations.

BSc Software Engineering – De Montfort University, Leicester (Oct 2023 - Present):

• I am currently studying Software Engineering with a focus on key areas like Object-Oriented Design & Development, Database Design & Implementation, and Web Application Development.
• Achieved 84% in Database Design & Implementation, demonstrating a strong understanding of data structures and systems.

T Level in Digital: Production, Design & Development – Bucks College Group, Aylesbury (Sept 2021 - Jun 2023):

• I completed the T Level with a focus on core digital skills and occupational specialisms, which provided me with a strong foundation in software production and design.
• This included an industry placement, where I applied my learning in real-world contexts, further strengthening my technical and problem-solving abilities.

These qualifications have equipped me with essential technical and analytical skills, along with hands-on experience, which I continue to build on in my studies and professional work.