Leyon De Silva

I’m a dedicated business student with a passion for learning and growth. I thrive in collaborative environments and enjoy tackling challenges head-on. In my free time, you’ll find me in the kitchen, experimenting with new recipes and perfecting my baking skills. Cooking allows me to express my creativity and unwind after a busy week. I believe in balancing hard work with personal passions, and I'm excited to bring my enthusiasm for business and culinary arts into my future career.

Work Experience

Service Colleague
Asda

- Provided excellent customer service by assisting shoppers with inquiries, product location, and checkout processes.
- Maintained a clean and organized store environment to enhance the customer experience.
- Collaborated with team members to ensure efficient operations and timely stock replenishment.
- Handled customer complaints with professionalism, striving to resolve issues promptly and effectively.
- Participated in training new staff, sharing best practices in customer interaction and store policies.

Key Contributions
- Recognised for consistently receiving positive customer feedback for service excellence.

Supervisor
Partyman World of Play, Wembley, London 
2021 Dec- 2023 Sept 

- Managed daily operations and supervised a team of  employees to ensure exceptional service delivery.
- Developed and implemented training programs to enhance staff skills and improve customer interactions.
- Monitored performance metrics and provided ongoing feedback to team members, driving a culture of continuous improvement.
- Handled customer inquiries and resolved issues efficiently, ensuring a high level of satisfaction.
- Collaborated with upper management to streamline processes and enhance service quality.

BA Business Management at Manchester Metropolitan University