Liam Smith

I am a customer service and sales specialist with an interest in business operations within FMCG environments. throughout my working life I have honed in on skills such as; Problem Solving, Warehousing, Sales & Customer Service 

I have worked in retail for several years with Morrisons and most recently, Sainsbury's. 

during this time I have; 

Delivered outstanding service in a fast-paced environment, helping an average of 150+ customers daily.

Trained new team members on store procedures, tills, and stock processes.

Took initiative to reorganise backroom stock for efficiency.

Handled complaints and queries professionally, resolving issues to maintain customer satisfaction.

Accurately processed transactions and supported click-and-collect and delivery services.

Collaborated with management to implement seasonal promotions and product placement strategies

Assisted with stock replenishment and visual merchandising

Ensured compliance with food safety and hygiene standards

Provided cover across departments including checkout, bakery, and customer service desk

Studied Sports Business Management at the University of Central Lancashire. I attained a 2:2 degree in this time