Lily Lamb

A highly motivated social and environmental Geographer with advanced interpersonal communications expertise across diverse networks, including three years of administrative and managerial experience. Professing the passion and skills to assist the progressive, sustainable development of diverse communities across Scotland and beyond.

ASSISTANT GENERAL MANAGER & SOCIAL MEDIA MANAGER 11/2023 - Current
Number 16 Restaurant West End ltd.
The combination of these two management roles involved the promotion and maintenance of business performance and quality standards. Alongside staff and customer satisfaction.
- Monitoring, coordination and development of marketing activities. Research and awareness of the hospitality industry at local regional and national level.
- Awareness and compliance with licensing laws and other legal requirements.
- Responsibility for overall quality standards.
- Staff recruitment, training, supervision and management. Planning, production and coordination of staff rotas, booking systems and table reservations.
- Promotion of customer satisfaction, responding to reviews, queries and complaints.
- Website maintenance and social media curation.
- Financial planning and budgeting, working to deadlines, cash handling (till systems, petty cash, stock, business invoices and statements, staff salaries.
STUDENT AMBASSADOR 01/2020 - 09/2022
UK Recruitment: External Relations, University of Glasgow, Glasgow

- Assisted in events coordination and delivery to large audiences, during campus open days, tours and graduations. - Developed team-based work and communications experience, across both online and in-person environments.
- Obtained knowledge and expertise in marketing and recruitment.
- Gained extensive social media experience.

- Designed and delivered live presentations and Q&A sessions for prospective students on Vimeo, Streamyard and Microsoft Stream. - Developed skills in blog writing and communications, through voluntary work on the student app UniBuddy.

RESEARCH AND COMMUNICATIONS ASSISTANT (INTERNSHIP) 01/2022 - 05/2022 Creative Carbon Scotland , Edinburgh/ Remote

- Obtained extensive knowledge of networking practices and company operations, in diverse stakeholder environments.
- Developed experience in project evaluation reporting. This involved evidencing and communicating the impact of the project ‘Climate Beacons for COP26' to stakeholders.
- Advanced skills in qualitative data analysis, data management and social science data collection (e.g. focus groups).
- Assisted the development and delivery of project related policy recommendations.
- Applied innovative and creative methods of data visualisation and communication.
- Extended technical skills on digital platforms, with detailed understanding of open source software including Graph Commons and Miro Board.
- Displayed commitment to learning company policy and ethos, as well as wider industry aims.
- Displayed strong organisational and time management skills, working to tight deadlines.

VOLUNTEER VENUE COORDINATOR 10/2021 - 11/2021 COP26 Coalition and Stop Climate Chaos Scotland, Glasgow

-Advanced experience in multi-stakeholder event organisation and coordination.
- Welcomed speakers and assisted with technical set-up at online and in-person venues.
- Responded efficiently to unexpected changes in event schedules caused by guest absences, reorganising and communicating these.
- Introduced talks to large audiences and relayed important ethical and safety advice.
- Led subsequent Q&A panels, facilitating knowledge sharing and networking between speakers and the public audience.

DISTINCTION, Earth Futures: Environments, Communities and Relationships (MSc), 2022 University of Glasgow , Glasgow

FIRST-CLASS HONOURS, Geography (MA), 2021 University of Glasgow , Glasgow
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Degree Related Skills

Experience

- Detailed interdisciplinary perspective of climate change and sustainable development, ecological complexities, social and environmental justice issues.
- Impeccable time management and organisational skills, meeting the demands of working two part-time jobs whilst studying.
- Excellent oral and written communication skills, including experience writing policy briefs and funding applications.

- Strength in critical and analytical thinking.
- Extensive training in social and ethical awareness, alongside risk assessment procedures.
- The ability to work effectively as part of a team on various in-class and field-based projects.
- Proficiency in RStudio and QGIS software, Microsoft Office, Microsoft Teams, Zoom and Stream Yard.