Lindsay Fitzhugh

Accomplished HR professional with over 10 years of experience working within a HR environment. I have the ability and skills set to confidently build and manage a diverse range of relationships, including those with senior stakeholders and can support others to optimise performance of their People Management Skills. I have excellent communication skills, both in verbal and written formats and an aptitude to analyse and understand data and apply analytics to business delivery.

HR Performance Manager, Ministry of Justice – June 2021 to present.

Responsibilities:

Working within the HR Business partner team, Enabling leaders through interpretation of HR policy and delivery of key HR processes, to maintain links with essential systems and agencies. Providing support to senior stakeholders, managers and specialists with more complex HR cases and provide a professional link to the central Case Management service, working together to achieve effective outcomes. Managing stakeholder expectations and gathering business intelligence to provide specialist advice or deploy the appropriate service from within the team. Further responsibilities include:

• Supporting stakeholder site with wide ranging impact, appraising, assessing, and adapting to a wide range of issues on a day-to-day basis and developing options to maintain or improve performance.
• Autonomy to make decisions within their discrete area of work to deploy appropriate resources using initiative and in communication with their established network of contacts across the wider HR community.
• Interpreting HR advice which may require follow up questions or discussion to understand the wider impact of the issue. To make decisions that might involve considerable discretion but will be constrained by policy and best practice.
• Analysing HR data and applying understanding to decide on an appropriate intervention or course of action.
• Considering sensitive or multiple opposing opinions to establish facts, such as establishing the best approach, determining appropriate methodologies, analysis to ensure quality and application of results.
• Exercise judgement and make decisions based on their own interpretation as details may be unclear and require further investigation.
• Requirement to maintain team relationships by supporting others, contribute to team decisions and use initiative to solve problems.
• Contribute directly to the achievement of operational organisational objectives by developing internal credibility and providing guidance and consultancy to managers on HR related issues.

Key achievements:

Applied change and improvement skills to stakeholder site to ensure accuracy of workforce data.

Strong communication and influencing skills at site, resolving attendance issues with senior stakeholders.

Lead on wellbeing and inclusion for HM Youth Custody Service.

Highly skilled regarding working together, ensuring mental health practitioners share best practice and ideas in a safe forum.

Lead and implemented a People committee and policy at site.

HR People Hub Manager, Prison Service – August 2015 to May 2021.

Responsibilities:

To manage activity associated with the People Hub and the administrative staff within and ensure relevant documentation is completed. Contribute towards the development of local policy, procedures and practice and ensure consistency of application. Manage devolved budget in accordance with the financial procedures, the achievement of Service Delivery Indicators (SDIs) and standards within the work area. Feedback on good practice examples, to promote awareness for better and more efficient ways of working. To analyse and act on data collected by the Hub and produce relevant reports to show findings. To act as first point of contact for relevant external stakeholders and requisitioner or approver. To oversee tasks such as:

• Training and Learning & Development 
• Attendance Management 
• Work Life Balance 
• HR – Entry & Exit Processes 
• Staff Engagement SPDR markings 
• NVQ facilitation requests 
• Staff Reward and Recognition 
• Staff Leave 
• Employee Relations 

Key achievements:

Reviewed and re-wrote local HR policies, such as reward and recognition, staff development & rotation.

Developed and implemented new staff induction process.

Conducted 1:1 Surgery sessions on attendance training to managers which improved attendance.

Introduced and developed a staff record of training, improving ways of working.

Implemented staff wellbeing days.

HR People Hub Administrator, Prison Service – January 2012 to July 2015

Responsibilities:

To undertake a share of the transactional activity associated with the People Hub, including processing paperwork and inputting data ready for checking and onward transmission by the Hub Manager. To complete tasks including:

• Training 
• Attendance Management 
• Staff Well Being 
• HR – Entry & Exit Processes 
• Staff Engagement 
• NVQ facilitation requests 
• Staff Engagement Survey 
• Staff Reward and Recognition 
• Work Life Balance applications
• Staff Leave 
• Vetting Contact Point
• Immunisation/First Aid co-ordination 

Level 5 CIPD in Human Resource Management