Lisa Heyworth-Read

I am a keen, hardworking and reliable individual with excellent Organisational, Interpersonal Skills, and 
exceptional Customer Service Skills. I possess a strong ability to work as part of a team and using my own 
initiative, maintaining a positive and professional manner, and a confident approach to communicate at all levels. 
I hold an outstanding attendance and punctuality record and can adapt to new challenges and environments 
easily. I am always willing to learn new skills, with a proven track record during my time temping, which I view 
as a positive asset, as this has given me the opportunity to learn new skills and develop existing ones further. 

Temp of the Month, February 2015
• Obtained many awards, inc 15 individual 100% Awards for consistently meeting the Mystery Shopper 
Criteria
• Awarded a ‘Magical Colleague’ Certificate for my ‘Magical Contribution to the Business’ and an ABCD 
Award for Actions Above and Beyond the Call of Duty and maintained the status of ‘Golden Greeter
• Created an Awareness Campaign for Womb Cancer which was broadcast on Radio Lancashire, with an 
article published in the Daily Mail, the Lancashire Evening Telegraph and The Eve Appeal Newsletter, and I also organised successful Charity Fundraising Evening

STM Training, Burnley –
• BTEC Level 1 in Business Administration (QCF)
• BTEC Level 1 in Supporting Employability & Personal Effectiveness 
• HABC Level 2 NVQ Certificate in Spectator Safety (QCF) - Control the entry, exit and movement of 
spectators at events, Deal with accidents & emergencies.
• HABC Level 2 Award in Conflict Management (QCF) - Help to manage conflict, monitor spectators 
and deal with crowd problems, prepare for spectator events, support the work of the team and 
organisation
SR Education, Darwen
• BTEC Level 1 in Business Administration (QCF)
• BTEC Level 1 in Supporting Employability & Personal Effectiveness
Blackburn College, Blackburn –
• GNVQ Intermediate Leisure & Tourism - Modules including Hospitality, Management, and Tourism 
Trends
• GNVQ Intermediate Business & Finance - Modules including Numeric, Accounts, Business Planning, 
and Project Management
Witton Park High School, Blackburn
9 GCSE’s & City & Guilds Foundation Programme's Certificate