Lisa Metcalfe

i am a mother of two boys and now an expert in juggling work and family life, I have worked in high end retail for over 15 years and i love working closely with customers and suppliers. I enjoy working as part of a team but am focused on personal tasks too.

• High end customer service skills to help find the perfect product for the customer’s needs and desires and creating a memorable experience for every customer through the door.
• Been a key holder, Opening and closing the store, out of hours call out, cashing up and banking duties.
• Keeping on top of store general housekeeping and stock replenishment and daily running of the store, answering calls and booking appointments.
• Using visual merchandising skills to create window displays and instore cabinet displays. 
• Working in a family jeweller’s closely with the owners to inspire a team to be passionate about the products we sell.
• Doing Admin duties like staff sales targets and briefing all the staff on their updates or progress.
• Working closely with suppliers and Reps to order stock for the store and selecting products with the owners.

• national association of jewellers diploma
• york collage - diploma