Louis Hassett

Within the work-based environment I have picked up many different
skills and have had to quickly learn and adapt on the job whichever
job role I have undertaken, from fast paced parcel distribution to
customer services onto residential care for persons who need extra
support and finally key holder lone working.
I am literate with MS packages including Word, PowerPoint, and
Excel, Office and Publisher, having to use them to build
spreadsheets either for training purposes or to collate finance
reports and data collection.
I have worked 4 years as a customer service representative with
Hermes Parcelnet Ltd whereby I began as a warehouse operative,
quickly moving into administration in the office and focusing on
customer service in regards to tracking of deliveries, price related
concerns, queries and complaints.
Following from this I worked at the National Autistic Society as a
support worker providing care for challenging individuals. This
could be working as a team or many of times on my own at their
residence or out in the community, always focusing on positive
care, communication skills, and respect for those who struggle with
day to day life and social skills.
After my time within the support role, I worked for EVRI, focusing
once again on parcel distribution and customer service, honing all
my previous skills and knowledge to deliver efficient customer
service and a strong working environment for myself, my
colleagues and my peers. This role was very diverse working in all
aspects of the office, the warehouse and personally helping with
customer queries, so a very fast paced environment.
Finally due to a major car collision which drastically affected my
physical and mental state and putting myself out of work for a long
period of time I began working as a key holder cleaner,
understanding the importance of lone working, timekeeping and
efficient cleanliness standards, which I am highly grateful, to always
learn and achieve from all my previous careers.
My most recent job was a customer service agent (remote)
whereby I am interacting with customers in a fast-paced live
chat/email environment, consolidating and actioning requests e.g.
Cancellations, membership renewals, complaints and general
enquiries on an efficient KPI based performance rate, so being
quick but efficient are crucial.
 

Robert Blake Science College,
Bridgwater, Somerset
England

GCSEs
• English Literature – A
• English Language – C
• Mathematics – C
• Science – C
• German Language – C
• History – C
• I.T – Pass