Lucy Clark

I am an experienced Office Manager & Personal Assistant with Health, Safety, Environmental  & Facilities Experience. I have the ability to prioritise and multitask with great attention to detail and have developed good interpersonal and communication skills having the confidence to communicate at any level of authority and assisting executives with their needs. I thrive on helping others and a ‘can-do’ approach, hard work ethic and positive attitude are an integral part of my personality.                                                                     . 

Importantly I understand the significance of planning and organising for effective time management and meeting deadlines. I work extremely well under pressure. In addition, I have the initiative and motivation to work individually as well as part of a team. I excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency.

Senior Team Administrator                                                                                                                         March 2017 – Present

Laing O’ Rourke  (Brighton) 

• Assistant to the Project Directors, Senior Commercial Manager & Project Leaders. Being the general “go to” person and first point of contact in the office for LOR staff, NHS Trust Directors & Sub-Contractors.
• Managing diaries, booking travel & organising meetings & lunches on behalf of the Senior Team.
• Entering, approving  & checking monthly staff expenditure. 
• Producing reports for the Senior Leadership Team, working alongside the Site Manager to ensure the data provided is correct and presented accurately. 
• Senior Team Administrator to around 100 staff on the Brighton 3Ts construction project. 
• Administrative duties include updating reports, printing precise construction drawings & procurement packages, issuing security passes, recording staff annual leave, ordering stationery & cleaning supplies, space & desk planning, office machine maintenance, including booking in service for photocopiers & plotting machines, new starter onboarding, booking meeting rooms & organising  post / couriers. 
• Social / team building events for staff, including Christmas parties and project milestone celebrations.
• Working closely with the Senior Health & Safety Advisor assisting with Fire Safety inspections, First Aid, Health & Safety inductions & producing ID cards for new site operatives.
• Booking training for staff & operatives ensuring the correct training is required with minimal disruption to the project. 
• Part of a Mental Health Champion support network, giving confidential support to staff / operatives when needed and delivering presentations when required by the business to support Mental Health Awareness Week. 

Facilities Management Team /
Safety, Health, Environmental & Quality Personal Assistant (SHEQ)

Southern Water / Cappagh Brown Joint Venture (Brighton)                                                               October 2015 – March 2017 

• Maintaining the Health & Safety audit register for the building and ensuring that all legal compliance is followed and any outstanding actions are completed via the hard services team, this includes Generator Runs, CCTV, PAT testing, Emergency Lighting, Legionella, Asbestos and Air Quality and servicing of any rental equipment. 
• Monitoring the Building & Facilities mailbox and answering enquiries from staff relating to the Southern Water premises which holds around 900 staff making sure all queries are answered quickly and efficiently. 
• Arranging security access and ID cards for new starters.
• Booking travel & accommodation for Southern Water staff ensuring all travel is within budget and company guidelines.
• Reconciliation of invoices against travel and accommodation.
• Administrative duties included, booking meeting rooms, issuing car parking permits, delivering DSE Assessments, issuing lockers and maintaining a key log, distributing all incoming and outgoing post whilst being alert and checking any suspicious packages via the x-ray machine. 
• Personal Assistant to the Head of Health & Safety and provide support to the safety advisors when required.
• Administration towards ISO9001, ISO14004 & OHAS 18801 Accreditation.
• Maintaining accurate records of safety audits, tool box talks, accidents, incidents & near misses. 
• Compiling statistics for monthly board reports and producing spreadsheets, charts, & power point presentations.
• Producing monthly health & safety & carbon reports. 
• Organising Safety Conferences and Events. 
• Organising complex training for employees and new starters, ensuring all training meets the required standards set by the client whilst accurately maintaining the training database. 
• Build relationships with training providers and maintain cost effective training solutions for the client.
• Producing accurate operational packs, printing & distributing, ensuring all content is compliant with current legislation.
• Water Treatment visits with the Health and Safety Advisors. 

Temporary Assignments                                                                                                                          May 2015 – October 2015 
Lipton Rodgers (Personal / Team Assistant) (London)                                                                                                                   3 Months FTC 
Rockwell Collins (Administrator) (Burgess Hill)                                                                                                           1 Month FTC 


Office Manager / Facilities & Personal Assistant                                                                                  September 2007 – May 2015 

Bureau Veritas (London) 

 

• Assistant  to the Renewables Director and being the general “go to” person for the Executive Vice President & Senior Management Team.
• Managing diaries, booking complex travel itineraries and accommodation, including route planning and live updates. Organising meetings & lunches & assisting with the preparation of meeting materials and agendas.
• Entering, approving  & checking monthly directors expenditure. 
• Working alongside the Human Resources department to assist with minute taking for interviews and dismissal meetings, keeping information strictly confidential while dealing with sensitive situations. 
• Worked alongside the property manager for two head office relocations for 100+ staff. I was responsible for ensuring staff were kept up to date during the move, staff packed and labelled all contents before any set deadlines, maintaining relationships with subcontractors and gathering daily updates to feedback to the CEO, office layout and meeting rooms, staff seating, security systems, manifestations  & interior design, out of hours working & ensuring a smooth transition for employees with minimal disruption to the business. 
• Health & Safety for the Head office including; following up actions on fire and risk assessments, managing servicing of all fire equipment, organising PAT testing, Emergency Lighting, Legionella, Asbestos and Air Quality, Fire Wardens and First Aiders, ensuring all compliance was kept up to date and available for involvement of end of year external audits for ISO18001.
• Environmental Coordinator including; promoting recycling and green initiatives across the office, organise “Environmental Working Groups” taking minutes and action, improve the “green spend”, ensuring all recycling and WEEE have transfer notes and refrigerant systems are maintained and certified, ensuring all compliance was kept up to date and available for involvement of end of year external audits for IS014001.
• Onboarding of new staff and providing Health & Safety office inductions, issuing new passes, arranging seating plans, IT equipment, carrying out DSE assessments and introduction to colleagues.
• Managing, recruiting, and training reception staff, providing full support and cover when needed and twice-yearly reviews on performance. 
• Liaising with landlords and suppliers on a weekly basis regarding any building maintenance or security issues & attending a monthly tenants meeting. 
• Working closely with IT ensuring daily backups and updates were carried out on the server, assisting with problem solving, patching network ports, installing printer drivers & ensure returns of any employee hardware. 
• Social / team building events for staff, including Christmas parties.
• Administrative duties included recording staff annual leave, ordering stationery, office & cleaning supplies, space & desk planning,  photocopier maintenance, covering reception in absence of the receptionist.
• Be available on call for emergencies.

2002 – 2004 OCR National Vocational Qualification in Business Administration Level 3 

2000 – 2001 OCR National Vocational Qualification in Business Administration Level 2 

G.C.S.E’s 

English, English Literature, Double Science, Mathematics, Art & German.