madiha miah

I am a hard working individual aiming to explore and experience life to its fullest. I am an enthusiastic and confident learner. I am organised, good at planning and always punctual. I have the ability to learn things easily and adapt to new environments. I am good under pressure and have a good approach to individual working, as well as team work.

•Waitress

L’ETO (Knightsbridge) - London

March 2022 to October 2022

Job role includes;

Unloading morning delivery’s.

Seating customer.

Taking orders.

Serving the orders.

Taking payments.

Handling deliveroo orders.

End of shift store cleaning.

Having too work well under pressure as we were often a very very busy cafe.

Having a lot of patience when customers are not pleased with something and dealing with it in the best manner.

Teamwork and communication skills too keep the cafe managed and too provide the best overall customer service experience for the customers.

•hostess/room service/barista

Threadneedles Hotel - London

January 2021 to February 2022

Job role includes;

welcoming guests

showing them too their rooms

Table set up every morning.

Taking orders.

Serving the food.

making the hot drinks, e.g coffee,tea etc.

making room service/bar food.

Delivering room service.

Tills.

Cleaning of work space.

•Sales Assistant- Waitress - Barista

Lowry & Baker, Portobello/ladbroke grove - London

June 2020 to December 2020

Job role includes;

Customer service/communication skills; interacting with the customers by catering their needs and building conversation to make them feel comfortable.

Seating customers, taking their orders, serving their orders.

Using the till to take payments as well as process take away orders.

Cleaning of café during and after opening hours.

Organisational and time keeping skills were acquired when dealings with the customers, for example, memorizing orders and special requests as well as making sure all customers orders were given efficiently.

Having to work well under pressure; making sure all customers are attended too, keeping them happy with the service even if there may be delays with their order, organizing time and efficiency of each order so all customers are served within a reasonable time, handling waiting time complaints by keeping calm, apologise, explaining that the café has a lot of orders being made then reassuring them that their order will be with them soon.

Making coffees and cold drinks.

Teamwork and communication skills with colleagues; so the café can run smooth and efficiently also so we all enjoy working together and build a friendly comfortable relationship, this is important as it reflects on the customers making them also feel like their entering a warm and comfortable environment.

GCSE Grades Achieved:

 Preston manor high school

Maths: grade 5

English Literature: grade 5

English Language: grade 6

Science: grade 4-4

Religious Studies: grade 6

Business Studies: grade 5