Malaikah Sundus M

Malaikah Sundus

Sheffield, Sheffield

This professional is in active search of jobs

About me:

I consider myself to be someone who can adapt to new things and environments quite quickly and can be entrusted to carry out tasks to a high standard. I am not afraid of going out of my comfort zone when need be. I'm good at working in teams as well as using my own initiative when performing tasks. I see myself as being a reliable individual who takes pride in going that extra mile to help, I’m always motivated to acquire new skills to heighten my employment prospects. Punctuality and attendance is something I pride myself as in order to complete tasks in a timely manner it is key to hold such qualities. 

Education:

Education

Handsworth grange community sports college

English Language - C

English Literature - C

Maths- B

Additional science- D

BCS level 2 IT user skills- Merit

Art & Design- B

Level2 Health & Social care- Merit

 

Longley park college & sixth form

Level3 Health & Social care-  DMM

 

Currently studying at SHU- Social work

Experience:

Zaikas Kebabs and Sweets

Date of Work: August 2018 - Jan 2019  

Address; 2-4 Chippingham Place, S9 3SA

 

  • Following strict health and safety regulations
  • Answering calls for orders and other enquiries
  • Operated the till and handled the cash
  • Communicated with customers and other peers politely and professionally

Stock counting. 

Voice marketing

Address;127 Newbould Lane, S10 2PN

November 2020 – March 2021

Customer service advisor

My job role entailed receiving inbound calls from customers and resolving customer problems by utilizing communication skills to deliver customer satisfaction.In depth experience assessing individual needs and upselling to both serve the customer and the company.The job role was very fast paced as we managed a high volume of calls on a daily basis.

  • Answering approximately 50 inbound customer calls per day in a friendly and courteous manner.
  • Taking orders, inputting orders into our proprietary system and providing customers with their order numbers and appropriate delivery date.
  • Discussed billing issues with the customer and offering possible solutions.

Providing information on additional services.

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